At a Glance
- Tasks: Lead and inspire the Accounts and Insurance team to manage client debt effectively.
- Company: Join Blacks Vets, a family-oriented network of award-winning veterinary practices.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programmes, and staff discounts.
- Other info: Be part of a diverse team committed to excellence and a better world for pets.
- Why this job: Make a real impact in a supportive environment while helping pets and their owners.
- Qualifications: Experience in insurance claims and team leadership is essential.
The predicted salary is between 31500 - 31500 £ per year.
Location: Based at the Dudley Hospital, travel across all 5 sites required.
Reporting to: Practice Director
Job type: Permanent, full-time (37.5 hours per week over 4 or 5 days)
Salary: £31,500 DOE
Role and responsibilities:
- This role will primarily be focused on managing practice and client debt.
- A solid understanding of budget planning, data analysis and implementation of central projects is essential.
- The successful candidate will be both approachable and driven, with outstanding communication skills across all functions and the ability to remain empathetic during highly emotional conversations.
- You will be able to self-motivate to hit targets and deadlines with a proven record of collaborating with senior leadership teams (SLT) to set and deliver business strategies and financial targets.
- You will be supported in practice by our Practice Director and fellow members of the SLT, as well as having access to support from the wider Linnaeus operational team.
- Responsibilities to also include, but not limited to:
- To deliver KPI’s, as set by the practice, on debt management and client experience.
- Proactively maintain and reduce 30, 60 and 90‑day debt and analyse and identify the root cause of debt.
- To positively inspire, lead, motivate, and develop the insurance and accounts team to achieve outstanding results, supporting the key strategic objectives of the business.
- To continually strive to improve efficiency, effectiveness, and output of the Claims Recovery and Debt Management functions of the Practice whilst adhering to company protocols.
- To enthuse and engage Vet, Nursing, Reception and Practice Support teams in Claim Recovery and Debt Management to raise awareness of the direct link between great clinical care, client experience and good financial management.
- Demonstrates emotional maturity to communicate with clients regarding potentially emotive situations.
- Maintain excellent client relationships and a good debt management experience for clients and associates.
Experience Required:
- Essential:
- Previous experience in insurance claims, account payment processing, and debt recovery.
- Strong administration background.
- Minimum one year of Team Leader experience.
- Proven ability to produce accurate and timely reports and follow audit processes.
- IT skills and knowledge of MS Office software packages: Excel, Word, Outlook, PowerPoint.
- Desirable:
- Experience within the veterinary industry.
- Knowledge of pet insurance.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About us:
Blacks Vets are a network of five award‑winning practices. With over 50 years of experience, our well‑equipped practices allow us to provide high‑quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets. Our team are just as important as the pets we care for, and we see ourselves as one big family. We are passionate and professional in all that we do and love to have fun along the way, with summer picnics, Christmas parties and other social events throughout the year. We have a wellbeing programme and actively recognise our achievements as individuals and as a team. Blacks Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6,000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Blacks Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Accounts and Insurance Team Manager in Dudley employer: Linnaeus
Blacks Vets is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With generous benefits such as 5 weeks of holiday, enhanced family leave, and a comprehensive wellness programme, team members are encouraged to thrive both personally and professionally. Located at Dudley Hospital, our collaborative environment fosters strong relationships across all sites, ensuring that every employee feels valued and empowered to make a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Accounts and Insurance Team Manager in Dudley
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field or related industries. Attend local events or online webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company culture at Blacks Vets. Understand their values and be ready to discuss how your experience aligns with their mission of providing high-quality care.
✨Tip Number 3
Practice your communication skills! Since this role involves emotional conversations, role-play with a friend to handle tough discussions. Show that you can remain empathetic while still being professional.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Blacks Vets family.
We think you need these skills to ace Accounts and Insurance Team Manager in Dudley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in insurance claims, debt recovery, and team leadership to show us you’re the right fit for the Accounts & Insurance Team Manager position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role and how your background aligns with our values at Blacks Vets. Share specific examples of how you've led teams or improved processes in your past roles.
Showcase Your Communication Skills:Since outstanding communication is key for this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Linnaeus
✨Know Your Numbers
Since the role involves managing practice and client debt, brush up on your financial metrics. Be ready to discuss how you've previously managed budgets or reduced debt in past roles. This shows you understand the importance of financial management in a veterinary setting.
✨Showcase Your Leadership Skills
As a Team Manager, you'll need to inspire and lead your team. Prepare examples of how you've motivated teams in the past, especially during challenging times. Highlight your ability to collaborate with senior leadership teams to achieve business strategies.
✨Practice Empathy
Given the emotional nature of the conversations you'll have, think about how you can demonstrate empathy during the interview. Share experiences where you've handled sensitive situations with clients or team members, showing that you can maintain professionalism while being compassionate.
✨Familiarise Yourself with the Company Culture
Blacks Vets values a family-like atmosphere and a commitment to excellence. Research their ethos and be prepared to discuss how your personal values align with theirs. This will show that you're not just looking for a job, but a place where you can contribute positively to the team.
