At a Glance
- Tasks: Join our Client Care Team to support pet owners and ensure a smooth experience.
- Company: Linnaeus is a leading veterinary specialist hospital dedicated to exceptional pet care.
- Benefits: Enjoy 5 weeks holiday, staff discounts, wellness programs, and career progression opportunities.
- Why this job: Be part of a passionate team in a supportive environment that values animal welfare.
- Qualifications: Excellent communication skills and a passion for animals are essential; customer service experience preferred.
- Other info: Full training provided; flexible shifts with occasional weekend cover required.
The predicted salary is between 24000 - 36000 £ per year.
Linnaeus Hampshire, England, United Kingdom
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Linnaeus Hampshire, England, United Kingdom
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If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Anderson Moores Veterinary Specailists are recruiting for a professional Client Care Team Member to join the Client Care Team on site in Winchester. This position is a full-time permanent role working 40 hours per week, 8 hours a day Monday – Friday with Weekend/Bank Holiday cover as needed/Rota.
The role of a Client Care Team Member requires a forward-thinking, articulate and organised individual who works well under pressure.
Duties include:
- Meeting and greeting clients in a professional, yet sensitive manner
- Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
- Liaising with referring vets and accurately recording details
- Updating in-house notes system clearly and accurately
- Coordinating appointments with the animals owners
- Discussing finances and pet Insurance details
- Taking card and cash payments
- Accurately carrying out departmental filing
- Building good working relationships with colleagues at all levels
- Assisting with any other ad hoc duties when requested
The role involves shift working, with a combination of early and late shifts, on a fixed two-week rota. Occasional weekend and Bank Holiday cover is also required.
To be considered for this role, applicants must:
- Possess excellent communication skills
- Be passionate about animals
- Be able to provide first class customer service
- Be eligible to work in the United Kingdom.
Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Reimbursement of Pet Insurance fees
- Life Assurance
- Group Pension scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About Us
Since 2006, we\’ve been one of the country\’s leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic.
We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.
You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.
Our vision is to be the south of England\’s multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care
Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.
For all informal enquires, please contact Sofia Thackray at sofia.thackray@linnaeusgroup.co.uk
We look forward to hearing from you!
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Entry level
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Veterinary Services
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Client Care Team Member employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Team Member
✨Tip Number 1
Familiarise yourself with the veterinary services offered by Linnaeus. Understanding their specialisations, such as orthopaedic surgery and internal medicine, will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in your discussions. Since previous customer service experience is essential for this role, be prepared to share specific examples of how you've successfully handled client interactions and resolved issues in the past.
✨Tip Number 3
Show your passion for animals during your interactions with the team. Whether it's through sharing personal experiences or discussing your knowledge about pet care, conveying your enthusiasm can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your ability to work under pressure. The role requires someone who can handle a busy environment, so prepare examples that showcase your organisational skills and how you manage stress effectively.
We think you need these skills to ace Client Care Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Client Care Team Member position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your communication skills and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your passion for animals and customer service. Mention specific experiences that showcase your ability to meet the needs of clients and work effectively in a team environment. Make sure to address why you want to work at Linnaeus specifically.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Linnaeus
✨Show Your Passion for Animals
As a Client Care Team Member, it's crucial to demonstrate your love for animals during the interview. Share personal experiences or stories that highlight your passion and commitment to animal welfare.
✨Highlight Your Customer Service Skills
Since previous customer service experience is essential for this role, be prepared to discuss specific examples of how you've provided excellent service in past positions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as handling difficult clients or coordinating appointments. Practising your responses to these situations can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the team, the work environment, or the company's vision. This shows your genuine interest in the role and helps you assess if it's the right fit for you.