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For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and handle enquiries with a smile.
- Company: Join DWR Veterinary Specialists, a leading veterinary referral centre in Europe.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Why this job: Make a difference in pet care while working in a supportive environment.
- Qualifications: Customer service experience and a love for animals are essential.
- Other info: Be part of a diverse team committed to excellence and animal welfare.
The predicted salary is between 13 - 16 £ per hour.
Dick White Referrals based in the beautiful countryside of Cambridgeshire is looking for an enthusiastic and experienced Client Care Team member to join the team. This is a part-time and busy role, working 5pm - 10pm Monday - Friday.
Role And Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Case Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system
What We’re Looking For
- Must have previous customer-facing experience.
- Strong administration and organisation skills.
- Ability to work well under pressure.
- Confident using the telephone.
- Reception or Client Care experience is desirable.
- Have a passion and love for animals!
Benefits
- 5 weeks holiday + bank holidays + Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
- Recruitment referral reward scheme
About Us
DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery. DWR is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Team Associate employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Team Associate
✨Tip Number 1
Get to know the company! Research DWR Veterinary Specialists and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be greeting clients and handling enquiries, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your passion for animals! During interviews or chats, share personal stories about your experiences with pets. This will help you connect with the team and demonstrate that you truly care about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep track of your application status easily. Let’s get you on board!
We think you need these skills to ace Client Care Team Associate
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a client care role. We want to see that you genuinely care about the furry friends we look after.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention your customer-facing experience and any admin skills you have. We’re looking for someone who can handle the busy environment, so show us you can thrive under pressure!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our Client Care Team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our amazing benefits there. We can’t wait to hear from you!
How to prepare for a job interview at Linnaeus
✨Know Your Stuff About Client Care
Before the interview, brush up on your knowledge of client care in a veterinary setting. Familiarise yourself with common client queries and how to handle them. This will show that you’re not just passionate about animals but also understand the importance of excellent customer service.
✨Show Off Your Communication Skills
Since this role involves a lot of communication with clients and team members, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially under pressure. This will demonstrate your confidence and ability to handle phone and electronic enquiries.
✨Demonstrate Your Organisational Skills
Think of specific instances where you’ve successfully managed multiple tasks at once. Whether it’s scheduling appointments or maintaining records, being able to share these experiences will highlight your strong administration skills, which are crucial for this position.
✨Express Your Passion for Animals
Let your love for animals shine through during the interview. Share personal stories or experiences that showcase your commitment to animal welfare. This will resonate well with the interviewers, as they’re looking for someone who genuinely cares about pets and their wellbeing.
