Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and assist with admin duties.
- Company: Cromwell Vets, a caring and established veterinary practice.
- Benefits: Competitive pay, 25 days leave, life assurance, and wellness perks.
- Why this job: Join a passionate team making a difference in pet care every day.
- Qualifications: Strong admin skills, confident phone manner, and a valid driving licence.
- Other info: Flexible hours with opportunities for growth and training.
The predicted salary is between 12 - 16 £ per hour.
Salary: £12.33 per hour
Location: Cromwell Vets, St Neots
Job Type: Part-time, Permanent
Hours: 19.50 hours per week (Average over a four week period)
Shift pattern as follows:
- Week 1
- Monday 8.30am-6.30pm
- Tuesday 8.30-1.30pm
- Friday 8.30am-1.30pm
- Monday 8.30am-6.30pm
- Tuesday 1.30pm-6.30pm
- Friday 1.30pm-6.30pm
1 in 4 Saturdays or Sundays in Huntingdon (9-hour day. Hours vary between 7.30am-7.00pm)
Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator!
Cromwell Vets are looking for someone pro-active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!
Roles and responsibilities include, but are not limited to:
- Welcoming clients and their pets upon arrival
- Answering the phone in a polite, clear and empathetic manner
- Ensuring all enquiries are resolved efficiently
- Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
- Assisting with administrative duties including answering email enquiries and online booking requests
- Debt management - ensuring payments are taken at the time and chasing any outstanding balances
- Occasional assisting the vet during consults with animal handling for bloods, euthanasia, second pair of hands
What we’re looking for:
- A valid driving license is required
- Must be flexible and able to cover shifts across all Cromwell branches
- Strong administration and organisation skills
- Confident telephone manner
- Reception or client care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (desirable)
- IT skills - confident in the use of Word, Excel and Outlook as a minimum
What we offer:
- 25 days annual leave plus Birthday Day (non-contractual)
- Life assurance 4 x salary
- Pension Scheme 3% employer, 5% employee contributions
- Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice (perm only)
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount
- Discount Platform - Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Headspace
- Annual Flu Voucher
About Us:
Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years! Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them.
One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.
Cromwell vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Co-ordinator employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Co-ordinator
✨Tip Number 1
Get to know the company! Research Cromwell Vets and their values. When you walk in for your interview, show us that you understand our commitment to excellent client care and how you can contribute to that.
✨Tip Number 2
Practice your people skills! As a Client Care Coordinator, you'll be the friendly face welcoming clients and their pets. Role-play with a friend to nail that warm, professional greeting we’re looking for.
✨Tip Number 3
Be ready to showcase your organisational skills! We want to hear how you’ve managed busy schedules or handled multiple tasks before. Think of examples that highlight your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Client Care Co-ordinator
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for pets and people.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of Client Care Coordinator. Mention any relevant experience, especially in client care or veterinary settings!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your sentences concise. This helps us understand your qualifications quickly and easily.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Linnaeus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Coordinator. Familiarise yourself with the tasks mentioned in the job description, like managing diaries and handling client enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role involves interacting with clients and their pets, it's crucial to highlight your communication skills. Prepare examples of how you've successfully handled difficult situations or provided excellent customer service in the past. A warm and friendly approach will resonate well with the interviewers.
✨Demonstrate Your Organisational Skills
Being organised is key for a Client Care Coordinator. Think of specific instances where you've managed multiple tasks effectively, such as scheduling appointments or handling administrative duties. Bring these examples to the interview to show that you can keep things running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
