At a Glance
- Tasks: Welcome clients and their pets, manage diaries, and handle administrative duties.
- Company: Join City Vets, a caring and innovative veterinary practice in Exeter.
- Benefits: Enjoy 5 weeks holiday, wellness programs, and career progression opportunities.
- Other info: Be part of a supportive team with diverse experiences and growth potential.
- Why this job: Make a difference in pet care while developing your customer service skills.
- Qualifications: A friendly attitude and a passion for animal welfare are essential.
The predicted salary is between 20000 - 25000 £ per year.
Location: City Vets, Heavitree and St Thomas
Job type: Part-time, permanent
Hours: 32.6 hours per week. Plus Saturdays on a rota basis
Shifts: Mon - Weds 1.30pm - 7pm, Thurs 8-6 and Fri 1.30-7pm
City Vets are looking for an enthusiastic and compassionate receptionist to join our friendly and forward‑thinking team. In this role, you will have the opportunity to enhance your customer service skills. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care. This role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.
Your role and responsibilities
- Greeting clients and their pets with a friendly and helpful manner
- Diary management
- Maintaining accurate client records in line with data protection regulations
- Day to day administrative duties
- Communicating with clients, colleagues, and the wider business face‑to‑face, through email and telephone
- Maintaining the organisation and hygiene standards of the reception areas
- Processing payments in various forms
- Processing repeat medication requests
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Enhanced sickness pay
- Enhanced equal family leave
- Recruitment referral reward scheme
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About us
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold‑standard, professional, and caring service to our patients and their owners. We have state‑of‑the‑art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south‑west to have a Gold Standard Rabbit Welfare Association & Fund certificate. We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!
City Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual, but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about City Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Associate (Receptionist) employer: Linnaeus
City Vets is an exceptional employer that prioritises the well-being and development of its staff, offering extensive benefits such as 5 weeks holiday, enhanced family leave, and a comprehensive wellness programme. Located in Exeter, our friendly and forward-thinking team fosters a supportive work culture where you can enhance your customer service skills while making a meaningful impact on the lives of pets and their owners. With career progression opportunities and a commitment to inclusivity, City Vets is dedicated to creating a better world for both pets and people.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Associate (Receptionist)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Vets. Understand their values, mission, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Client Care Associate, you'll be interacting with clients and their pets all day. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and approachable during the interview.
✨Tip Number 3
Prepare questions to ask! Interviews are a two-way street. Think of some thoughtful questions about the role, team dynamics, or career progression opportunities at City Vets. This shows you're engaged and serious about the position.
✨Tip Number 4
Apply through our website! We recommend submitting your application directly on the City Vets careers page. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for joining our amazing team.
We think you need these skills to ace Client Care Associate (Receptionist)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for client care and animals shine through. We want to see that you're genuinely excited about joining our team at City Vets!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service and administration. We love seeing how your skills align with the role of a Client Care Associate.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Linnaeus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Associate. Familiarise yourself with the tasks mentioned in the job description, like greeting clients and managing diaries. This will help you demonstrate your enthusiasm and readiness for the role.
✨Showcase Your Customer Service Skills
Since this role is all about client care, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, especially in a stressful environment. This will highlight your compassionate approach.
✨Practice Common Interview Questions
Anticipate questions related to teamwork, communication, and handling difficult situations. Practising your responses can help you feel more confident. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Bring Your Positive Attitude
City Vets values a friendly and positive demeanour, so make sure to convey your enthusiasm during the interview. Smile, maintain eye contact, and show genuine interest in the role and the team. A positive attitude can set you apart from other candidates!
