At a Glance
- Tasks: Welcome clients, manage calls, and handle patient data in a vibrant veterinary setting.
- Company: Join Willows, a top UK veterinary centre with over 30 years of excellence in pet healthcare.
- Benefits: Enjoy 5 weeks holiday, discounted vet fees, life assurance, and wellness initiatives.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
- Why this job: Be part of a caring team dedicated to making a difference in pets' lives.
- Qualifications: Must be organised, friendly, and able to multitask under pressure.
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Associate (Veterinary Receptionist)
Salary: £26,701.00 per annum
Location: Peak Vets, Sheffield
Job Type: Full-time, Permanent
Hours: 40 Hours per week
Shifts: Shift pattern between the hours of 07.45 -20:30. Includes early starts, late finishes and weekends.
Roles And Responsibilities
- Welcoming clients and their pets in a warm, professional manner.
- Managing the diary; booking in appointments and surgical procedures.
- Answering a range of client questions via email and telephone.
- Pro‑active communication between clients and colleagues to ensure the day runs smoothly.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Processing prescription requests.
- Taking payments.
- Promoting offers and services.
- Ensuring that all areas are clean and well‑stocked.
Essential Skills, Knowledge and Experience
- Must have previous customer-facing experience.
- Strong administration and organisation skills.
- Ability to work well under pressure.
- Confident using the telephone.
- Reception or Client Care experience is desirable.
- Have a passion and love for animals!
To submit your application, please click the 'Apply now' button at the top of the screen.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
About Us
We are a RCVS accredited, small animal veterinary hospital based in Sheffield, South Yorkshire, on the doorstep of the magnificent Peak District. We aim to provide high-quality but affordable veterinary care from our team of experienced vets, several of whom have or are studying for RCVS certificates in surgery, medicine, ophthalmology, dermatology and imaging. Peak are renowned for our friendly welcome and team spirit. Peak Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Peak Vets, Linnaeus or the role, please contact our Talent Acquisition team at
#J-18808-LjbffrClient Care Associate employer: Linnaeus
Linnaeus is an exceptional employer, offering a dynamic work culture that prioritises professional growth and mentorship for its Veterinary Surgeons. Located in the picturesque town of Ludlow, employees benefit from state-of-the-art facilities, a competitive salary, and a supportive team environment that fosters excellence in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Associate
✨Tip Number 1
Familiarise yourself with the veterinary sector, especially small animal care. Understanding the basics of pet healthcare and common procedures will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with clients or customers in previous roles. This will demonstrate your ability to create a welcoming environment for clients at Willows.
✨Tip Number 3
Research Willows Veterinary Centre and its values. Being able to discuss their commitment to excellence in pet healthcare and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask under pressure. Think of specific instances where you've successfully managed multiple tasks, as this is crucial for the Client Care Associate role.
We think you need these skills to ace Client Care Associate
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Client Care Associate position. Understand the responsibilities and required skills, such as excellent interpersonal skills and the ability to multitask under pressure.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any previous roles in a veterinary or healthcare setting.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for animal care and your motivation to work at Linnaeus. Mention specific aspects of the company that attract you, such as their commitment to excellence in pet healthcare.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Linnaeus
✨Show Your Passion for Pets
Make sure to express your genuine interest in working within the veterinary sector. Share any personal experiences you have with pets or how you’ve been involved in animal care, as this will resonate well with the interviewers.
✨Demonstrate Excellent Communication Skills
As a Client Care Associate, you'll be interacting with clients regularly. Practice clear and friendly communication during the interview, and be prepared to discuss how you would handle various client scenarios, especially under pressure.
✨Highlight Your Organisational Skills
The role requires multitasking and managing various administrative duties. Be ready to provide examples of how you've successfully organised tasks in previous roles or situations, showcasing your ability to maintain accuracy and quality of work.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the position and the company culture. This not only demonstrates your interest but also helps you assess if the role aligns with your career goals.
