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- Tasks: Welcome clients, manage calls, and handle patient data in a vibrant veterinary setting.
- Company: Join Willows, a top UK veterinary centre with over 30 years of excellence in pet healthcare.
- Benefits: Enjoy 5 weeks holiday, discounted vet fees, life assurance, and wellness initiatives.
- Why this job: Be part of a caring team dedicated to making a difference in pets' lives.
- Qualifications: Must be organised, friendly, and able to multitask under pressure.
- Other info: Part-time role with flexible hours, perfect for students looking to gain experience.
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Join to apply for the Client Care Associate role at Linnaeus
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Come and join the Willows family!
As one of the leading small animal referral centres in the UK, we have been delivering excellence in pet healthcare for over 30 years. We currently have a vacancy for a Client Care Associate to come and join our amazing team. Our aim is to deliver gold standard veterinary care to our patients and with care and dedication to make this a better world for pets.
This is a part-time permanent position working 22.5h per week.
Monday – 12pm – 8p
Thursday – 12pm – 8pm
Friday – 12pm – 8pm
1:3 weekends – Monday and Thursday as non working days before the working weekend
Saturday 8am – 4pm
Sunday 8am – 4pm
We would love to hear from you if have an interest in working within the veterinary sector. Enjoy interacting with clients and have a passion to learn and develop within a caring, progressive company.
Working in our state-of-the-art referral centre, you will learn from the best. Willows provides an amazing opportunity for a rewarding career, working with an exceptionally friendly, professional, and dedicated team.
Your Role And Responsibilities
- Welcoming all clients and visitors to the hospital
- Answering telephones and diverting or taking messages ensuring prompt delivery and accurate details.
- Monitoring practice email and directing enquiries to the relevant department
- Accurately inputting patient data to the computer system as required
- Dealing with all general enquiries, explaining procedures in place and making new and follow up appointments.
- Ensuring that waiting areas, reception and patient toilets are kept clean, tidy and stocked up.
- Office administration duties to include scanning and filing
Candidate specification
- Be highly motivated and well organised with the ability to work on their own initiative
- Have a friendly, welcoming and professional manner with excellent interpersonal skills both in person and on the phone
- The ability to multitask under pressure whilst maintaining a high level of accuracy and quality of work.
- Can support and communicate effectively with clients, vet professionals, and fellow associates
- Be a team player with the ability to establish positive working relationships.
Benefits
- 5 weeks holiday plus bank holidays and birthday leave (pro-rata)
- Enhanced sickness policy
- Discounted vet fees for your own pets
- Discount on Pet Plan Insurance
- Life Assurance
- E-car Scheme
- Wellbeing and employee appreciation initiatives ranging from weekly free fruit, eye care vouchers, gym membership discount, Cycle2Work and a staff discount scheme.
- At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
About Us
Willows Veterinary Centre and Referral Service is one of the world\’s leading small animal referral centres, having been delivering the highest possible standard of pet healthcare for over 30 years.
Our vision is to provide an unrivalled clinical, patient, client and team experience recognised for excellence worldwide. Our values centre around the care of our patients, our clients, our referring vets, each other, and the environment to make A BETTER WORLD OF PETS.
Willows is widely known for the delivery of CPD, and we strongly encourage all our associates to continually develop their skills and knowledge. We employ over 250 Associates working as part of an outstanding multi-disciplinary team led by internationally-renowned Specialists. Our service teams include orthopaedics, neurology, ophthalmology, internal medicine, clinical nutrition, oncology, soft tissue surgery, cardiology, dermatology, Emergency and Critical Care (ECC), anaesthesia and analgesia, diagnostic imaging and physiotherapy.
In-patient care is a priority and includes 24-hour veterinary and nursing cover, with support from a team of emergency vets and Interns. Our hospital facilities are of the highest quality, including on-site Siemens 64-slice CT, Siemens 1.5T MRI, two in-theatre mobile image intensifiers, two digital radiography rooms, ultrasonography, electro diagnostics, video endoscopy and an extensive range of advanced surgical equipment.
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Client Care Associate employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Associate
✨Tip Number 1
Familiarise yourself with the veterinary sector, especially small animal care. Understanding the basics of pet healthcare and common procedures will help you engage more effectively during interviews.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully interacted with clients or customers in previous roles. This will demonstrate your ability to create a welcoming environment for clients at Willows.
✨Tip Number 3
Research Willows Veterinary Centre and its values. Being able to discuss their commitment to excellence in pet healthcare and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational skills and ability to multitask under pressure. Think of specific instances where you've successfully managed multiple tasks, as this is crucial for the Client Care Associate role.
We think you need these skills to ace Client Care Associate
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Care Associate position. Understand the responsibilities and required skills, such as excellent interpersonal skills and the ability to multitask under pressure.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience and any previous roles in a veterinary or healthcare setting.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your motivation to work at Linnaeus. Mention specific aspects of the company that attract you, such as their commitment to excellence in pet healthcare.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Linnaeus
✨Show Your Passion for Pets
Make sure to express your genuine interest in working within the veterinary sector. Share any personal experiences you have with pets or how you’ve been involved in animal care, as this will resonate well with the interviewers.
✨Demonstrate Excellent Communication Skills
As a Client Care Associate, you'll be interacting with clients regularly. Practice clear and friendly communication during the interview, and be prepared to discuss how you would handle various client scenarios, especially under pressure.
✨Highlight Your Organisational Skills
The role requires multitasking and managing various administrative duties. Be ready to provide examples of how you've successfully organised tasks in previous roles or situations, showcasing your ability to maintain accuracy and quality of work.
✨Prepare Questions About the Role
Show your enthusiasm by preparing thoughtful questions about the position and the company culture. This not only demonstrates your interest but also helps you assess if the role aligns with your career goals.
