At a Glance
- Tasks: Assist clients and the clinical team while managing appointments and enquiries.
- Company: Join Village Vet, part of the largest family-owned veterinary company globally.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Other info: Access to a supportive network and a commitment to your wellbeing.
- Why this job: Be part of a fun, fast-paced environment where no two days are the same.
- Qualifications: Confident, organised individuals who thrive under pressure are ideal.
The predicted salary is between 30000 - 40000 £ per year.
Location: Village Vet Queens Park, Maida Vale, Primrose Hill, St. John's Wood and West Hampstead
Job Type: Full-time, Permanent
Hours: 42 Hours per week, Shifts Monday to Friday between the hours of 8am - 7.30pm (plus 1 bank holiday shift per year)
Roles And Responsibilities:
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice
What We're Looking For:
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.
What We Offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program (including Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme)
About Us:
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role, please contact our Talent Acquisition team at careears@linnaeusgroup.co.uk.
Client Care Assistant (Veterinary Receptionist - Float) employer: Linnaeus
At Village Vet, part of Linnaeus and Mars Veterinary Health, we pride ourselves on being an exceptional employer that prioritises the wellbeing of our staff while delivering outstanding care for pets. Our vibrant work culture fosters inclusivity and personal growth, offering extensive career progression opportunities, generous holiday allowances, and a comprehensive wellness programme. Located in the heart of London, our practices provide a dynamic and supportive environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist - Float)
✨Tip Number 1
Get to know the company! Research Village Vet and Linnaeus to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might even lead to a referral, which can boost your chances of landing that Client Care Assistant role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Role-play with a friend or family member to build your confidence and ensure you can showcase your skills effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Village Vet family!
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist - Float)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application:Make sure to tailor your application to the Client Care Assistant role. Highlight your relevant experience and skills, especially those related to customer service and organisation. We love seeing how you connect your background to what we do!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best candidate for this fast-paced role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Linnaeus
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like managing appointments, liaising with clients, and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role involves a lot of client interaction, be prepared to discuss your experience in customer service. Share specific examples of how you've handled difficult situations or provided exceptional service. A friendly smile and a positive attitude can go a long way!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle real-life situations in a fast-paced environment. Think about scenarios related to managing phone enquiries or dealing with upset clients. Practising your responses will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for career progression, or how they support staff wellbeing. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
