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- Tasks: Join our reception team as a Client Care Assistant, balancing client interaction and admin tasks.
- Company: Linnaeus is a forward-thinking veterinary practice dedicated to gold-standard pet care and client service.
- Benefits: Enjoy 5 weeks annual leave, birthday off, and ongoing training opportunities.
- Why this job: Be part of a friendly team, make a difference in pet care, and develop your skills.
- Qualifications: Confident communicator with customer service experience; multitasking and tech-savvy skills are essential.
- Other info: Fixed rota with a mix of early shifts and weekend work; TOIL provided for Saturday mornings.
The predicted salary is between 24000 - 36000 £ per year.
Linnaeus Oxfordshire, England, United Kingdom
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Linnaeus Oxfordshire, England, United Kingdom
1 week ago Be among the first 25 applicants
Join to apply for the Client Care Assistant role at Linnaeus
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Client Care Advisor – Boundary Vets
Location: [Insert Practice Location]
Hours: 40 hours per week across 4 fixed days (Monday, Tuesday, Thursday, Friday)
Shift Pattern: Fixed rota, predominantly 8:30am–6:30pm with one early shift on Mondays (7:45am–5:45pm)
Weekend Requirement: 1 in 5 Saturday mornings (TOIL provided)
Lunch Break: 30-minute paid break per day
Salary: Competitive, dependent on experience
About Us
Boundary Vets is a growing, forward-thinking, and close-knit practice that places great emphasis on delivering gold-standard care for pets and outstanding service for clients. Our client care team plays a central role in upholding our reputation, and we are proud of our friendly, compassionate, and high-performing front-of-house culture.
The Role
We are looking for a proactive and people-focused Client Care Advisor to join our established reception team. This is a varied and rewarding role where no two days are the same. The position is ideal for someone who thrives in a fast-paced environment and genuinely enjoys client interaction and administrative responsibilities in equal measure.
Each day is split between client-facing duties at reception and focused admin work. A key part of this role will involve actively managing and chasing outstanding debts, as well as supporting the practice’s social media presence through confident and engaging content.
Key Responsibilities Include:
- Greeting all clients warmly and professionally
- Booking appointments and procedures efficiently and accurately
- Processing client queries and requests across email, phone, and face-to-face interactions
- Handling payments and maintaining accurate client records
- Processing repeat medication requests in line with protocol
- Managing the practice’s social media presence (e.g., creating and posting internal updates and client-facing content)
- Proactively handling debt collection, including confidently phoning clients regarding outstanding payments
- Maintaining confidentiality and professionalism at all times
- Ensuring reception and waiting areas are tidy, welcoming, and well-organised
- Working closely with the Client Care Manager and wider team to ensure an excellent client experience
What We’re Looking For
- A confident communicator with excellent interpersonal skills
- Someone with proven customer service experience (experience in care-related fields is also valued)
- Strong organisational skills with the ability to multitask effectively
- A calm, compassionate, and solutions-focused attitude
- Comfortable using systems and technology for both admin and social media purposes
- Confidence in managing financial discussions and chasing debts in a respectful but effective manner
- Someone who thrives in a team environment but can take ownership of individual responsibilities
- A positive personality with the ability to bring warmth and energy to client interactions
Benefits Include:
- 5 weeks of annual leave plus bank holidays
- Birthday day off
- 30-minute paid lunch break each day
- Weekly fruit delivery to the practice
- Automatic registration with the BVRA (British Veterinary Receptionist Association) and support to complete Bronze, Silver, and Gold awards
- Ongoing opportunities for personal and professional development through in-house and external training
If you are enthusiastic about client care, confident in communication, and bring both warmth and reliability to everything you do, we’d love to hear from you.
To apply, please email your CV and cover letter to purvi.kataria@linnaeusgroup.co.uk
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Client Care Assistant employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Client Care Assistant at Linnaeus. Understanding their focus on client interaction and administrative tasks will help you demonstrate your enthusiasm for the role during any conversations.
✨Tip Number 2
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will highlight your problem-solving skills and ability to maintain a calm demeanour under pressure.
✨Tip Number 3
Engage with Linnaeus's social media platforms before your application. This will not only give you insights into their culture but also allow you to mention specific posts or initiatives during your discussions, showing your genuine interest.
✨Tip Number 4
Prepare to discuss your organisational skills and multitasking abilities. Think of scenarios where you've successfully managed multiple tasks, as this is crucial for the fast-paced environment of a Client Care Assistant.
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administrative roles. Emphasise any previous work in fast-paced environments and your ability to manage client interactions effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Client Care Assistant role. Mention specific skills that align with the job description, such as your communication abilities and experience in handling financial discussions.
Showcase Your Interpersonal Skills: During the application process, highlight your interpersonal skills. Provide examples of how you've successfully interacted with clients or managed difficult situations in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread both your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at Linnaeus
✨Show Your People Skills
As a Client Care Assistant, you'll be interacting with clients regularly. Make sure to highlight your communication skills and any previous customer service experience during the interview. Share specific examples of how you've handled client interactions in the past.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks effectively. You might want to mention any tools or methods you use to stay organised, especially in a fast-paced environment.
✨Prepare for Financial Discussions
Since the role involves managing payments and chasing debts, it's important to show confidence in handling financial discussions. Think of ways to explain how you would approach these conversations respectfully and effectively.
✨Engage with Social Media
The position includes supporting the practice's social media presence. If you have experience creating content or managing social media accounts, be sure to mention it. You could even prepare a few ideas for engaging posts relevant to the veterinary field to showcase your creativity.
