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- Tasks: Be the friendly face welcoming clients and their pets while managing appointments.
- Company: Join a dynamic veterinary practice focused on exceptional customer service.
- Benefits: Enjoy 5 weeks holiday, staff discounts, wellness programs, and career growth opportunities.
- Why this job: Perfect for those who love animals and thrive in fast-paced environments with a supportive team.
- Qualifications: Looking for sociable, proactive individuals with strong communication skills and attention to detail.
- Other info: Includes perks like life assurance, enhanced family leave, and a cycle to work scheme.
The predicted salary is between 28800 - 43200 £ per year.
This is a reception role requiring a sociable and adaptable person with a passion for amazing customer service.
We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Roles and Responsibilities
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You will be the front of house, welcoming clients and their pets into the branch. Being efficient, pleasant and courteous to clients and their animals at all times.
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Manage and deal with appointment bookings in a professional and efficient manner
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Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
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Support the business with a range of administrative duties
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Have a high level of attention to detail
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Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
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Show awareness of financial control within the practice and follow up with clients for outstanding payments
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5 weeks holiday plus bank holidays and Birthday Leave
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Career progression opportunities
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Staff discount schemes
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Life Assurance
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Enhanced sickness pay
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Enhanced equal family leave
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Employer contribution pension scheme
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Wellness program including:
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Employee assistance program
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Eyecare voucher scheme
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Free annual Flu jab
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Cycle to work scheme
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Recruitment referral reward scheme
Client Care Advisor employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Advisor
✨Tip Number 1
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your commitment to providing excellent service.
✨Tip Number 2
Familiarize yourself with common veterinary practices and terminology. This knowledge will help you communicate effectively with clients and veterinary staff, showcasing your proactive approach.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios. This can help you feel more confident when answering calls or dealing with clients face-to-face, which is crucial for this role.
✨Tip Number 4
Highlight your ability to multitask and stay organized in a fast-paced environment. Prepare examples that illustrate how you've successfully managed multiple responsibilities while maintaining high standards of service.
We think you need these skills to ace Client Care Advisor
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasize your experience in customer service. Use specific examples that showcase your ability to handle client interactions with a friendly and professional demeanor.
Show Adaptability: Demonstrate your adaptability by mentioning situations where you successfully managed changing priorities or dealt with unexpected challenges in a fast-paced environment.
Detail Your Communication Skills: Since the role requires confident communication, provide examples of how you've effectively communicated with clients, colleagues, or other stakeholders, especially in high-pressure situations.
Express Enthusiasm for the Role: Convey your passion for providing excellent customer service and working with animals. A genuine enthusiasm can set you apart from other candidates.
How to prepare for a job interview at Linnaeus
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer or resolve an issue.
✨Demonstrate Your Communication Skills
As a Client Care Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might want to role-play common scenarios you could encounter in the role, such as handling appointment bookings or addressing client inquiries.
✨Highlight Your Adaptability
This role requires someone who can thrive in a fast-paced environment. Be prepared to discuss times when you successfully adapted to changing situations or handled multiple tasks simultaneously while maintaining a high level of service.
✨Prepare for Administrative Questions
Since the position involves various administrative duties, be ready to talk about your organizational skills and attention to detail. You could mention any relevant software or systems you’ve used in the past to manage appointments or client information.
