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- Tasks: Join us as a Client Care Administrator, managing reception and delivering top-notch service to clients.
- Company: Rutland Veterinary Centre is a caring veterinary practice dedicated to pets and their owners.
- Benefits: Enjoy flexible hours, 25 days annual leave, life assurance, and staff discounts.
- Why this job: Be part of a friendly team, develop your skills, and make a real difference in pet care.
- Qualifications: No prior experience needed; just bring your passion for customer care and a positive attitude.
- Other info: Work 25-30 hours over 3-4 days, with opportunities for career development and wellbeing support.
We have an exciting part-time opportunity for a passionate Client Care Associate at our Priors Hall branch, working over 3-4 days. The role involves managing our busy reception area, providing first-class service to clients, and supporting our clinical teams. We offer CPD programs for career development and a friendly environment where you may even cuddle patients!
Responsibilities include:
- Managing reception duties and providing excellent customer care
- Communicating effectively face-to-face, over the phone, and online
- Prioritising tasks with attention to detail
- Demonstrating empathy, friendliness, and a positive attitude
About us:
Rutland Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital, providing 24/7 emergency care. We are part of Linnaeus and Mars Veterinary Health, committed to creating a better world for pets and our people.
What we offer:
- 25-30 hours plus 1:3 Saturdays
- 25 days annual leave plus Birthday Day
- Life assurance (4x salary)
- Pension scheme, enhanced sick and family leave, staff discounts, and wellbeing programs
We value diversity and inclusion, supporting our associates with development opportunities and wellbeing support.
To apply or for more info, contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Administrator Part-time employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Administrator Part-time
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Rutland Veterinary Centre. Understanding their approach to client care and the types of pets they treat will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Highlighting your ability to communicate effectively and demonstrate empathy will resonate well with the hiring team.
✨Tip Number 3
Research common reception duties in veterinary practices, such as managing appointments and handling client inquiries. Being knowledgeable about these tasks will allow you to speak confidently about how you can contribute to their busy reception area.
✨Tip Number 4
Emphasise your flexibility and willingness to work part-time hours, including Saturdays. This shows that you're committed to supporting the team and are ready to adapt to the needs of the practice.
We think you need these skills to ace Client Care Administrator Part-time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Client Care Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for client care and veterinary services. Mention specific experiences that demonstrate your ability to manage reception duties and provide excellent customer service.
Highlight Relevant Skills: In your CV, emphasise skills such as effective communication, attention to detail, and empathy. Use examples from previous roles or experiences to illustrate these skills in action.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at Linnaeus
✨Show Your Passion for Animal Care
Make sure to express your enthusiasm for working with animals during the interview. Share any relevant experiences you have had, whether it's volunteering at a shelter or caring for pets, to demonstrate your commitment to animal welfare.
✨Highlight Your Customer Service Skills
Since the role involves managing reception duties and providing excellent customer care, be prepared to discuss your previous customer service experiences. Use specific examples to illustrate how you've handled challenging situations and ensured client satisfaction.
✨Demonstrate Effective Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both face-to-face and over the phone. You might even want to role-play common scenarios you could encounter at the reception desk.
✨Emphasise Your Attention to Detail
In a busy environment like a veterinary practice, attention to detail is crucial. Be ready to provide examples of how you've successfully prioritised tasks and maintained accuracy in your work, especially in high-pressure situations.
