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- Tasks: Join our team as a Client Care Administrator, managing reception and supporting our clinical staff.
- Company: Linnaeus is a leading veterinary practice dedicated to providing exceptional care for pets.
- Benefits: Enjoy 25 days annual leave, life assurance, pension scheme, and discounts on pet insurance.
- Why this job: Develop your customer care skills while cuddling pets and making a difference in their lives.
- Qualifications: Passion for customer care and strong communication skills are essential; experience is a plus.
- Other info: Flexible hours over 4 or 5 days with opportunities for career development and mental health support.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for passionate Client Care Associates at our branch in Market Harborough and are seeking that special someone who enjoys helping people to join our team. The hours are full-time and can be spread over 4 or 5 days.
The Client Care Associates play a pivotal role within our team. They are responsible for the day-to-day running of our busy reception area, providing a first-class service to our clients and supporting our clinical teams. This role will not only give you the opportunity to develop your customer care skills, but we will also support and develop you with CPD programs to enhance your skills and capability as we believe in career development for all our associates.
Did we mention you also get the chance to cuddle the patients too!
- Passionate about customer care, ideally with a strong customer service background
- Ability to communicate with clients either face to face, over the telephone or our online portal
- Attention to detail and able to prioritise tasks
- Empathetic, approachable, friendly with a positive attitude
Who we are:
Rutland Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year. Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients. We support many local pet charities and are heavily involved in the local community.
What we offer:
- 40 hours plus 1:3 Saturdays. Hours can be worked over 4 or 5 days.
- 25 days annual leave plus Birthday Day
- Life assurance 4 x salary
- Pension Scheme 3% employer, 5% employee contributions
- Salary Sacrifice Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount & substantial staff discount if you register your pets with us
- Discount Platform – Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Headspace
- Annual Flu Voucher
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Program which is available for everyone.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We are committed to fostering a culture that is inclusive and diverse for all our associates.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Administrator employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
careers@linnaeusgroup.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Administrator
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Linnaeus. Understanding their commitment to pet care and community involvement will help you connect with their values during any discussions.
✨Tip Number 2
Prepare to showcase your customer service skills through examples from previous roles. Think of specific situations where you demonstrated empathy, problem-solving, or effective communication, as these are key traits for a Client Care Administrator.
✨Tip Number 3
Network with current or former employees of Linnaeus if possible. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 4
Show enthusiasm for the role and the opportunity to work with pets. A genuine passion for animal care can set you apart from other candidates, so be sure to express this in conversations or interviews.
We think you need these skills to ace Client Care Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Client Care Administrator position. Tailor your application to highlight how your skills and experiences align with what Linnaeus is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer care and your ability to communicate effectively. Mention specific experiences that demonstrate your attention to detail and empathy, which are crucial for this role.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or administrative positions. Use bullet points to clearly outline your achievements and responsibilities, focusing on those that relate directly to the Client Care Administrator role.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Linnaeus
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for helping people and animals during the interview. Share any relevant experiences that highlight your customer service skills, as this role is all about providing first-class service to clients.
✨Demonstrate Communication Skills
Since the role involves interacting with clients face-to-face, over the phone, and online, be prepared to showcase your communication abilities. You might want to practice answering common questions clearly and confidently.
✨Highlight Attention to Detail
The job requires a keen eye for detail and the ability to prioritise tasks. Be ready to discuss examples from your past where you successfully managed multiple responsibilities while maintaining high standards.
✨Emphasise Your Empathy and Approachability
As a Client Care Administrator, being empathetic and approachable is crucial. Think of instances where you've shown these qualities, and be prepared to share them. This will help demonstrate that you're a good fit for the team.