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- Tasks: Welcome clients with warmth, manage appointments, and support their journey with empathy.
- Company: Join a passionate team at Eye Vet, a leading Ophthalmology referral clinic.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programs.
- Why this job: Make a real difference in client care while working in a supportive environment.
- Qualifications: Friendly, organised, and experienced in client care or customer service.
- Other info: Great location near Liverpool and Manchester with excellent team support.
The predicted salary is between 30000 - 42000 £ per year.
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Veterinary Receptionist
Location: Calder Vets, Dewsbury
Job Type: Full-time, permanent
Hours: The role will include early/late shift patterns 7.30-4.30 and 11.30-8.00 between Mon-Fri and 1 in 4 weekends Sat 8-6 & Sun 9-6. Plus 1 Bank Holiday
Calder Vets Dewsbury has a fantastic opportunity for a roving Receptionist to join our veterinary practices! This is a front of house reception role that covers over our 8 sites and requires a very flexible, sociable and adaptable person with a passion for amazing customer service. We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Your role and responsibilities
- You will be the front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times.
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the business with a range of administrative duties
- Have a high level of attention to detail
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
Essential Skills, Knowledge And Experience
- Experience dealing with customers in a customer facing role
- Previous veterinary experience is desirable but not essential
- A proactive, positive attitude
- Adapt well to learning a new system if no previous experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Works well within a team and be a positive member of the team
- Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace
- Professional approach to work
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills – Microsoft (Outlook, Word and Excel).
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
Calder Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Calder Vets, Linnaeus or the role, please contact our Talent Acquisition team atcareers@linnaeusgroup.co.uk.
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Client Care Administrator employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Administrator
✨Tip Number 1
Get to know the company! Research Linnaeus and their values, especially their commitment to client care and teamwork. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their close-knit team.
✨Tip Number 2
Practice your communication skills! Since the role involves greeting clients and liaising with the clinical team, it’s crucial to be confident and clear. Try role-playing common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed appointments or handled busy environments. This will demonstrate your ability to thrive in a fast-paced setting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team at Eye Vet. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Care Administrator
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and compassionate side. Remember, we’re looking for someone who fits in with our supportive team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in client care or customer service. Mention any specific skills that align with the responsibilities listed in the job description, like managing appointments or communicating effectively.
Show Your Organisational Skills: Since the role involves managing a busy environment, it’s a good idea to showcase your organisational skills. Share examples of how you've successfully prioritised tasks in previous roles, as this will demonstrate your ability to thrive in our fast-paced clinic.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to provide all the necessary information in one go. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Linnaeus
✨Show Your Warmth
As a Client Care Administrator, you'll be the first point of contact for clients. Make sure to practice greeting people with a friendly smile and a welcoming tone, whether in person or over the phone. This will help you convey the warmth and professionalism that Eye Vet values.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities listed in the job description. Be ready to discuss how your past experiences align with managing appointments, supporting clients, and liaising with the clinical team. Highlight any relevant customer service or client care experience you have, even if it’s not from a veterinary background.
✨Demonstrate Organisational Skills
Since the role requires prioritising tasks in a busy environment, think of examples where you've successfully managed multiple responsibilities. Prepare to share specific instances where your organisational skills made a difference, as this will show you can handle the demands of the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for staff, or how they ensure seamless patient care. This shows your genuine interest in the role and helps you assess if the workplace is the right fit for you.