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For Companies At a Glance
- Tasks: Be the friendly face of our practice, helping clients and their pets with care and professionalism.
- Company: Join Blacks Vets, part of a global veterinary network with over 50 years of experience.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Why this job: Make a real difference in pet owners' lives while working in a supportive team environment.
- Qualifications: A positive attitude and customer-facing experience are key; veterinary experience is a bonus.
- Other info: Join a diverse culture that values your individuality and supports your growth.
The predicted salary is between 24043 - 24043 £ per year.
We have an exciting opportunity for a Client and Pet Care Advisor to join the friendly team at Black Vets. Our Client and Pet Care Advisors are the face of the business and first port-of-call for our clients, so ‘friendly professionalism’ is essential.
Responsibilities
- Promptly responding to calls and emails
- General veterinary administration, including appointments and insurance
- Payment handling, debt chasing, and end‑of‑day banking
- Guiding pet owners through their sometimes complicated and emotionally challenging pet journeys
- Competent medication handling and dispensing
- General housekeeping and practice maintenance
Requirements
- Positive, proactive attitude
- Computer literacy
Experience
- Veterinary industry experience is not crucial, but helpful
- Customer‑facing experience is also beneficial
Salary and package
- Annual Salary of £24,043.50
- Permanent 37.5 hours weekly
- 5 days per week, working a variety of hours between 8am and 8pm
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About Us
With over 50 years of experience, we are a network of five award‑winning practices that are based around Black County, West Midlands. With our unique advantage, our well‑equipped practices allow us to provide high‑quality in‑primary care and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets. Blacks Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individuals but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Blacks Vets, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client and Pet Care Advisor (Quinton Branch) employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client and Pet Care Advisor (Quinton Branch)
✨Tip Number 1
Get to know the company! Research Blacks Vets and Linnaeus to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client and Pet Care Advisor, you'll be the first point of contact for clients. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local veterinary events. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Blacks Vets family.
We think you need these skills to ace Client and Pet Care Advisor (Quinton Branch)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for pet care and client service.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Client and Pet Care Advisor. Mention any relevant customer-facing experience or your love for animals!
Keep It Professional Yet Friendly: Since ‘friendly professionalism’ is key for us, strike a balance in your tone. Be professional but also warm and approachable in your writing – it reflects the vibe we’re looking for at Blacks Vets.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at Linnaeus
✨Know Your Stuff
Familiarise yourself with the role of a Client and Pet Care Advisor. Understand the responsibilities like handling calls, managing appointments, and guiding pet owners. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Friendly Professionalism
Since this role is all about being the face of the business, practice your friendly yet professional communication style. Think about how you would handle a challenging situation with a client and be ready to share examples during the interview.
✨Prepare for Common Questions
Anticipate questions related to customer service and your approach to problem-solving. Be ready to discuss any relevant experience, even if it’s not directly from the veterinary field. Highlight your positive attitude and proactive nature!
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, career progression opportunities, or how they support staff wellbeing. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
