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For Companies At a Glance
- Tasks: Welcome clients, manage calls, and ensure smooth operations in a busy environment.
- Company: Join North Downs Specialist Referrals, a leading multidisciplinary referral hospital.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programmes, and staff discounts.
- Why this job: Be the friendly face of our team and make a difference in client care.
- Qualifications: Excellent customer service skills and experience in a similar role required.
- Other info: Work in a state-of-the-art facility with a supportive team culture.
North Downs Specialists Referrals is recruiting for a Receptionist to join their client care team in Linnaeus, Bletchingley, England.
Job Overview
The receptionist will welcome clients, manage all incoming telephone calls, and liaise with colleagues to ensure client queries are dealt with efficiently and in a timely manner.
Working Hours
Monday 2pm-7pm
Tuesday 5pm-8pm
Wednesday 10am-7pm
Thursday OFF
Friday 2pm-8pm
Approx. 1 in 8 Saturday morning 10am-2pm (23.5 hours per week)
Key Responsibilities
- Meeting and greeting clients
- Liaising with clients regarding appointment cancellations or postponements
- Making appointments for re-exams
- Handling all telephone calls that come through to the reception line
- Ensuring telephone and email enquiries are forwarded to relevant colleagues
- Managing room bookings and troubleshooting any issues
- Handling clinicians’ letters
- Taking payment for treatment
- Following up on unpaid accounts by calling clients and taking payments
- Ensuring the reception area is kept clean and tidy, liaising with front-of-house and purchasing assistant when necessary
- Liaising with the Client Care Manager regarding any client complaints
Qualifications & Skills
- Excellent customer service skills
- Confident telephone manner
- Ability to work under pressure in a busy hospital environment
- Ability to work well within a team
- Experience in a similar role
Benefits
- 5 weeks holiday plus bank holidays and birthday leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness programme including: Employee assistance programme, Eyecare voucher scheme, Free annual flu jab, Cycle to work scheme
- Recruitment referral reward scheme
About the Facility
North Downs Specialist Referrals is a large, multidisciplinary referral hospital in Surrey, with over 35 recognised specialists across numerous specialties including surgery, internal medicine, ophthalmology, oncology, neurology, orthopaedics, cardiology, diagnostic imaging, dentistry, dermatology, and anaesthesia. The centre is a purpose-built, state-of-the-art facility situated in a beautiful part of Surrey, within a 15-minute drive of many towns and villages and 30 minutes by train to central London. We are committed to supporting the physical and mental health of all our associates. Our team includes Mental Health First Aiders (MHFA) and offers a confidential Employee Assistance Programme for all staff.
Location
Linnaeus Bletchingley, Surrey, England, United Kingdom
Part Time Receptionist PM in Bletchingley employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Receptionist PM in Bletchingley
✨Tip Number 1
Get to know the company! Research North Downs Specialist Referrals and their values. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm. It shows you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will help you feel more confident when handling client queries and telephone calls during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Part Time Receptionist PM in Bletchingley
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making a great first impression.
Tailor Your Application: Make sure to tailor your application to the specific role of Receptionist. Highlight your customer service skills and any relevant experience that shows you can handle a busy environment with ease.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Linnaeus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at North Downs Specialists Referrals. Familiarise yourself with their services and think about how your skills can contribute to managing client queries and appointments effectively.
✨Show Off Your Customer Service Skills
Since this role is all about client interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you handled difficult clients or resolved issues efficiently, as this will demonstrate your ability to thrive under pressure.
✨Practice Your Telephone Manner
Given that you'll be handling a lot of phone calls, practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable with managing inquiries and taking payments, as well as addressing any potential complaints.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You could ask about the team dynamics, how they handle busy periods, or what the training process looks like for new receptionists.
