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- Tasks: Support our team in delivering exceptional care and customer service to clients and patients.
- Company: Join Southfields Veterinary Specialists, a forward-thinking flagship hospital.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programs.
- Why this job: Be part of a dynamic team making a real difference in animal care.
- Qualifications: Reception experience preferred; veterinary knowledge is a bonus.
- Other info: Located near London with excellent transport links and a supportive work environment.
The predicted salary is between 24000 - 36000 £ per year.
Your role and responsibilities
Southfields Veterinary Specialists are currently recruiting for a Client Care Assistant, who will support the existing Client Care and Administration teams in providing exceptional care and customer service to our clients and patients. You will work as part of a fast-paced team who are integral to the running of the hospital. Main duties will include general reception duties, telephony, managing accounts, client management and customer service, diary coordination, insurance claims and other general administration tasks. Our purpose-built referral-only practice is complemented by an excellent team and provides the opportunity to develop your career in a pleasant and supportive atmosphere.
Opportunities for career development
This is a rewarding and challenging role that will require teamwork and dedication to our clients. It is an exciting time to join Southfields as we expand our offering and invest in new services. Joining us will allow you to work within an exceptional team and develop your career.
What kind of person you need to be?
You need to be a highly motivated self-starter with the:
- Desire to provide the best clinical service to all our patients
- Ability to help develop and shape a growing service
- Ability to work as part of a team and individually
- Inclination to learn, and develop your clinical skills
Specific experiences / qualifications / status / citizenship requirements
You must fulfil the following requirements:
- Have experience in a general reception role; veterinary experience is not essential, but desired
- Have an excellent command of written and spoken English
- Maintain a professional and caring approach in all aspects of your work
- Provide evidence of your Right to Work in the UK.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
About us
Southfields is a flagship Linnaeus hospital. It’s a very exciting time to join a forward-thinking and highly motivated team that has the support of the Linnaeus Group, providing significant investment in innovative services, a contemporary state-of-the-art working environment and commitment to personal and career development. With an excellent support team in place, you’ll be able to concentrate on what you do best in a friendly and supportive practice with state-of-the-art facilities. Located only 30 minutes by train from central London, within easy reach of the beautiful Essex countryside and coast, and extremely well located for international travel links by air and train.
If you would like to apply for this position or discuss in more detail please contact Grace.Surridge@Southfields.co.uk
Client Care Assistant in Basildon employer: Linnaeus
Contact Detail:
Linnaeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant in Basildon
✨Tip Number 1
Get to know the company! Research Southfields Veterinary Specialists and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to client care and administration. Think about examples from your past experiences that highlight your skills in customer service and teamwork – these are key for the Client Care Assistant role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Client Care Assistant in Basildon
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Client Care Assistant role. Highlight any relevant experience, especially in reception or customer service. We love seeing how your skills align with what we do at Southfields!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your experience and motivation.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing team!
How to prepare for a job interview at Linnaeus
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like managing accounts, client management, and general reception duties. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position revolves around providing exceptional care and customer service, be ready to share specific examples from your past experiences. Think about times when you went above and beyond for a client or resolved a difficult situation effectively.
✨Demonstrate Team Spirit
Southfields values teamwork, so highlight your ability to work well in a fast-paced environment. Prepare to discuss how you've collaborated with others in previous roles and how you can contribute to a supportive atmosphere at Southfields.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about career development opportunities or how the team supports each other. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
