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- Tasks: Provide exceptional care and support to clients throughout their pet's journey.
- Company: Join Paragon Veterinary Referrals, part of the largest family-owned veterinary company.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Customer care experience, excellent communication skills, and a passion for animals.
- Other info: Be part of a diverse team committed to excellence and a better world for pets.
The predicted salary is between 22000 - 30000 £ per year.
Salary: 26437 per annum pro rata to 13879.43
Hours: 21 hours per week - Monday - Wednesday 8am - 3:30pm, 1 in 5 Late shift 12:30pm - 8pm & 1 in 11 Saturdays 8am-5pm
An exciting opportunity has opened for a Client Care Advisor to join our friendly team at Paragon. If you are someone who thrives in a dynamic and forward-thinking environment and has a deep passion for providing care to animals then this position could be the ideal fit for you.
Duties will involve:
- Providing a warm, professional and empathetic experience for clients throughout the referral journey
- Managing referrals, booking consultations and procedures, and supporting the front-of-house reception experience
- Communicating effectively with clinical teams to ensure efficient diary management and high standards of patient care
- Handling client enquiries, insurance claims and payments in line with internal processes
- Resolving low-level client concerns to ensure excellent customer satisfaction
- Using practice management systems, inboxes and digital tools to support a smooth client journey
- Working collaboratively across teams while promoting Paragon Referrals core values and positive culture
What we are looking for:
- Proven customer care experience ideally within the veterinary or healthcare sector
- Excellent communication, organisation and problem-solving skills with a proactive can-do attitude
- Ability to work confidently in a fast-paced multi-disciplinary environment
- Strong attention to detail and a good understanding of GDPR and client confidentiality
- Experience handling low-level complaints and supporting clients empathetically
- Competent IT skills including Microsoft Office and practice management systems
- A flexible, supportive team player who thrives under pressure and prioritises outstanding service
What we offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About Us: Paragon Veterinary Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose to create a better world and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists worldwide, development opportunities and an easily accessible comprehensive wellbeing package that prioritises your physical and mental health allowing you to focus on what you do best: care for pets. We are committed to fostering a culture that is inclusive and diverse; we care about you and want you to be authentic with everything you need to perform at your best. We are all individuals but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Paragon Veterinary Referrals, Linnaeus or the role please contact our Talent Acquisition team.
Veterinary Client Care Advisor in Wakefield employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Advisor in Wakefield
✨Tip Number 1
Get to know the company! Research Paragon Veterinary Referrals and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Advisor, you'll need to be empathetic and clear when talking to clients. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining our awesome team at Paragon.
We think you need these skills to ace Veterinary Client Care Advisor in Wakefield
Some tips for your application 🫡
Show Your Passion for Animals: When writing your application, let your love for animals shine through! Share any relevant experiences that highlight your commitment to animal care and how it aligns with our mission at Paragon.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how you fit into our dynamic team and what makes you the perfect Client Care Advisor!
Highlight Your Customer Care Skills: Since this role is all about providing excellent client care, be sure to showcase your previous customer service experience. Talk about how you've handled enquiries or resolved concerns in a professional and empathetic manner.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Paragon!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff
Before the interview, make sure you understand the role of a Veterinary Client Care Advisor. Familiarise yourself with the key responsibilities like managing referrals and handling client enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role involves providing care to animals and their owners, be prepared to discuss your experience in customer care, especially in a veterinary or healthcare setting. Share specific examples where you've handled client concerns with empathy and professionalism.
✨Brush Up on Your IT Skills
The job requires competent IT skills, including using practice management systems. If you have experience with specific software, mention it during the interview. If not, consider doing a quick online tutorial to familiarise yourself with common tools used in veterinary practices.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture at Paragon or how they support career progression. This shows that you’re not just interested in the job, but also in being part of their community and growing with them.
