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- Tasks: Manage practice operations, ensuring top-notch client and patient care.
- Company: Join Veterinary Vision, a leading veterinary service with a caring culture.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and more.
- Other info: Be part of a diverse team dedicated to excellence and pet welfare.
- Why this job: Make a real difference in animal care while developing your skills.
- Qualifications: Strong communication, multitasking, and team management skills required.
The predicted salary is between 27500 - 27500 £ per year.
An exciting opportunity has arisen for a professional and enthusiastic Practice Administrator to join our Glasgow team. The Practice Administrator will be the central link between the clinical and non-clinical needs of the practice’s operation but also with the wider Veterinary Vision team. As a Practice Administrator, your role will encompass various crucial aspects, including health and safety, financial management (including debt and insurance), line management of the reception team and coordination of complaints. Working closely with our clinical team, you will play a pivotal role in maintaining our exacting standards of client and patient care.
Areas of Responsibility:
- Implementing and adhering to H&S policies
- Co-ordinate maintenance and repairs within the practice
- Dealing with client concerns and complaints
- Supporting the team with the day to day running of the practice
- Regulatory Compliance Health and Safety, Data Control, Pharmacy, Waste and RCVS
- Successfully cascading information and decisions from senior leadership to the team
- Decision making and escalation awareness
- Regular communication with Practice Manager and other members of senior management
- Work with the clinical leads to ensure processes and protocols are in place, visible, understood and adhered to.
The ideal candidate will have the following:
- Excellent customer service and communication skills
- Highly motivated with a willingness to learn new skills
- Ability to remain calm under pressure
- Reliable and honest
- Organised and the ability to multitask and to work to deadlines
- Tactful and diplomatic
- Excellent organisational skills
- Experience of managing teams and line management
- Able to carry out instructions quickly and accurately
This is a full-time permanent position working 40 hours per week. Benefits package includes:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About us: Veterinary Vision offers a dedicated ophthalmology referral service for cases referred throughout the UK, with four sites in Glasgow, Bamber Bridge, Penrith and Sunderland. We are equipped with state-of-the-art operating facilities for all types of ocular surgery in a friendly, caring environment where the well-being of patients is our top priority. Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Vision, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Veterinary Practice Administrator employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Practice Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for a Practice Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. At Veterinary Vision, they care about creating a better world for pets and their people, so be ready to share how your skills align with their mission!
✨Tip Number 3
Show off your organisational skills during the interview! Bring examples of how you've successfully managed teams or handled client complaints in the past. This will demonstrate that you’re the perfect fit for keeping things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Veterinary Vision team.
We think you need these skills to ace Veterinary Practice Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Veterinary Practice Administrator role. Highlight your customer service skills and any relevant management experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our values at Veterinary Vision. Keep it engaging and personal!
Showcase Your Organisational Skills: Since the role involves multitasking and managing various responsibilities, give examples in your application of how you've successfully organised tasks or led a team in the past. We love seeing those skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Veterinary Practice Administrator. Familiarise yourself with health and safety policies, financial management basics, and how to handle client complaints. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your customer service skills, ability to multitask, and team management. Think of specific situations where you remained calm under pressure or successfully resolved a complaint. This will demonstrate your capability to handle the challenges of the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the practice’s operations or team dynamics. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. For instance, you could ask about how they support their staff's professional development.
✨Be Yourself
While it’s important to be professional, don’t shy away from showing your personality. Veterinary Vision values authenticity and diversity, so let your passion for animal care and teamwork shine through. A friendly and approachable attitude can make a lasting impression on your interviewers.