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- Tasks: Welcome clients, manage enquiries, and support a caring veterinary team.
- Company: Join Willows Veterinary Hospital, a leading pet healthcare provider.
- Benefits: Enjoy 5 weeks holiday, discounted vet fees, and wellness initiatives.
- Other info: Be part of a diverse team dedicated to excellence in pet care.
- Why this job: Make a difference in pets' lives while developing your skills in a supportive environment.
- Qualifications: Friendly, organised, and able to multitask under pressure.
The predicted salary is between 24043 - 24043 £ per year.
Willows Veterinary Hospital and Referral Service are recruiting for a professional Client Care Associate to join their team. This is a permanent full-time position working 37.5 hours per week. The hours will be 1300-2100 Monday to Friday. You will be required to work 1:3 weekends Saturday and Sunday 1300-2100, that week, the days off will be Friday before the weekend and Monday after.
We would love to hear from you if you have an interest in working within the veterinary sector, enjoy interacting with clients and have a passion to learn and develop within a caring, progressive company. Working in our state-of-the-art referral centre, you will learn from the best. Willows provides an amazing opportunity for a rewarding career, working with an exceptionally friendly, professional, and dedicated team.
Your role and responsibilities:
- Welcoming all clients and visitors to the hospital
- Answering telephones and diverting or taking messages, ensuring prompt delivery and accurate details
- Monitoring practice email and directing enquiries to the relevant department
- Accurately inputting patient data into the computer system as required
- Dealing with all general enquiries, explaining procedures in place and making new and follow-up appointments
- Ensuring that waiting areas, reception and patient toilets are kept clean, tidy and stocked up
- Office administration duties to include scanning and filing
What we're looking for:
- Be highly motivated and well organised with the ability to work on their own initiative
- Have a friendly, welcoming and professional manner with excellent interpersonal skills both in person and on the phone
- The ability to multitask under pressure whilst maintaining a high level of accuracy and quality of work
- Can support and communicate effectively with clients, vet professionals, and fellow associates
- Be a team player with the ability to establish positive working relationships
What we offer:
- 5 weeks holiday plus bank holidays and birthday leave (pro-rata)
- Enhanced sickness policy
- Discounted vet fees for your own pets
- Discount on Pet Plan Insurance
- Life Assurance
- E-car Scheme
- Wellbeing and employee appreciation initiatives ranging from weekly free fruit, eye care vouchers, gym membership discount, Cycle2Work and a staff discount scheme
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Willows Veterinary Centre and Referral Service is one of the world's leading small animal referral centres, having been delivering the highest possible standard of pet healthcare for over 30 years. Our vision is to provide an unrivalled clinical, patient, client and team experience recognised for excellence worldwide. Our values centre around the care of our patients, our clients, our referring vets, each other, and the environment to make A BETTER WORLD OF PETS.
Willows is widely known for the delivery of CPD, and we strongly encourage all our associates to continually develop their skills and knowledge. We employ over 250 Associates working as part of an outstanding multi-disciplinary team led by internationally-renowned Specialists. Our service teams include orthopaedics, neurology, ophthalmology, internal medicine, clinical nutrition, oncology, soft tissue surgery, cardiology, dermatology, Emergency and Critical Care (ECC), anaesthesia and analgesia, diagnostic imaging and physiotherapy.
In-patient care is a priority and includes 24-hour veterinary and nursing cover, with support from a team of emergency vets and Interns. Our hospital facilities are of the highest quality, including on-site Siemens 64-slice CT, Siemens 1.5T MRI, two in-theatre mobile image intensifiers, two digital radiography rooms, ultrasonography, electro diagnostics, video endoscopy and an extensive range of advanced surgical equipment.
Willows Veterinary Hospital and Referral Service is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Willows Veterinary Hospital and Referral Service, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Veterinary Client Care Associate / Receptionist employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Care Associate / Receptionist
✨Tip Number 1
Get to know the company! Research Willows Veterinary Hospital and Referral Service, their values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Associate, you'll be interacting with clients and colleagues all day. Role-play common scenarios with friends or family to boost your confidence and ensure you come across as friendly and professional.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend veterinary events. Building relationships can give you insider info about the role and even lead to a referral, which can really boost your chances.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Willows. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Veterinary Client Care Associate / Receptionist
Some tips for your application 🫡
Show Your Passion: Let us know why you're excited about working in the veterinary sector! Share your love for animals and how you can contribute to our caring environment.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Friendly Cover Letter: Your cover letter is your chance to shine! Keep it friendly and professional, and explain why you'd be a great fit for our team at Willows.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff
Before the interview, brush up on your knowledge of veterinary practices and client care. Familiarise yourself with common procedures and terminology used in the veterinary sector. This will not only show your interest but also help you answer questions confidently.
✨Showcase Your People Skills
As a Client Care Associate, you'll be interacting with clients regularly. Prepare examples of how you've successfully communicated with customers or handled difficult situations in the past. Highlight your friendly and professional manner to demonstrate that you're the right fit for their team.
✨Practice Multitasking Scenarios
Given the fast-paced environment, practice how you would handle multiple tasks at once. You might be asked how you'd manage answering phones while checking in clients. Think of real-life examples where you've successfully juggled responsibilities and share those during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the role or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about opportunities for professional development or how the team supports each other.