At a Glance
- Tasks: Welcome clients, manage bookings, and handle customer queries with a smile.
- Company: Join Gower Veterinary Surgery, a caring community-focused practice.
- Benefits: Enjoy 5 weeks holiday, staff discounts, and wellness programmes.
- Other info: Opportunities for training and career growth in a vibrant team.
- Why this job: Make a difference in pet care while growing your skills in a supportive environment.
- Qualifications: Friendly attitude and excellent communication skills; vet practice experience is a plus.
The predicted salary is between 25038 - 25038 € per year.
Location: Gower Veterinary Surgery
Job Type: Permanent
Salary: £25,038 per annum
Hours: 37.5 hours per week - Weekdays Shifts 8am-4pm/11am-7pm, Saturday on a rota basis
We have an exciting opportunity for a Receptionist to join Gower Veterinary Surgery! Receptionists are integral to creating the first impression of our practice. Clients and visitors should be welcomed in a warm, friendly, courteous and professional manner.
Applicants must be friendly and personable, with excellent communication skills. Previous experience in a customer facing role within a Veterinary Practice preferable. Growth within the role is encouraged and successful applicants will be given further training.
Roles and responsibilities:
- Welcoming and registering new customers.
- Booking in customers and diary management.
- Answering the telephone and dealing with a range of customer queries.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Processing prescription requests.
- Taking payments.
- Promoting offers and services.
- Ensuring that public areas and consult rooms are clean and presentable.
Benefits:
- 5 weeks holiday + bank holidays + Birthday Leave
- Extensive Internal CPD
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About us: We are a primary care practice for small animals, which established itself amongst the Swansea community, providing care for thousands of pets every year. Being RCVS accredited, we are dedicated to continuously improving our quality of care and service. We know that owners consider pets to be a member of the family and that is why we work hard to provide the very best veterinary care possible.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
If you would like to apply for this role, please click the Apply Button or for more information, please contact careers@linnaeusgroup.co.uk
Receptionist in Swansea employer: Linnaeus Veterinary
Gower Veterinary Surgery is an exceptional employer that prioritises the well-being and professional growth of its staff. With a supportive work culture, extensive training opportunities, and a range of benefits including generous holiday leave and wellness programmes, employees are encouraged to thrive in their roles while making a meaningful impact in the community. Located in Swansea, this practice not only values its team but also fosters a warm and friendly environment for both staff and clients alike.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Swansea
✨Tip Number 1
Make sure you research Gower Veterinary Surgery before your interview. Knowing about their values and services will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with welcoming customers and handling queries.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Receptionist in Swansea
Some tips for your application 🫡
Be Personable:As a Receptionist, your personality shines through in your application. Make sure to convey your friendly and approachable nature in your cover letter. We want to see that you can create a warm first impression, just like you would with our clients!
Highlight Relevant Experience:If you've got previous experience in a customer-facing role, especially in a veterinary practice, shout about it! We love seeing how your background aligns with what we do at Gower Veterinary Surgery. Tailor your CV to showcase those skills!
Show Off Your Communication Skills:Excellent communication is key for this role. In your written application, demonstrate your ability to convey information clearly and effectively. Whether it's through your choice of words or the structure of your application, let us know you can handle customer queries with ease.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Gower Veterinary Surgery!
How to prepare for a job interview at Linnaeus Veterinary
✨Show Your Friendly Side
As a Receptionist, your warm and friendly personality is key. Make sure to greet everyone with a smile, both in person and over the phone. Practise your welcoming tone before the interview so you can convey that genuine friendliness they’re looking for.
✨Know the Practice
Do a bit of homework on Gower Veterinary Surgery. Familiarise yourself with their services, values, and any recent news. This will not only show your interest but also help you answer questions more effectively and demonstrate how you can contribute to their team.
✨Prepare for Customer Scenarios
Think about common customer queries you might face as a Receptionist. Prepare responses for situations like managing wait times or handling difficult customers. This will showcase your problem-solving skills and ability to manage expectations, which are crucial for this role.
✨Highlight Your Admin Skills
Since the role involves various administrative tasks, be ready to discuss your experience with diary management, processing payments, and handling paperwork. Bring examples of how you've successfully managed these tasks in previous roles to illustrate your capabilities.
