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- Tasks: Provide top-notch IT support to veterinary practices and ensure smooth system operations.
- Company: Join MVH Europe, a leading veterinary care provider dedicated to pets' wellbeing.
- Benefits: Enjoy a competitive salary, wellbeing programs, and a supportive work culture.
- Other info: Dynamic role with opportunities for growth and collaboration in a passionate team.
- Why this job: Make a real difference in the lives of pets while developing your IT skills.
- Qualifications: 2+ years in IT support, strong knowledge of Active Directory and Office 365.
The predicted salary is between 30000 - 40000 £ per year.
About MVH Europe
Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety.
AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development.
At MVH Europe, we prioritise a culture of accountability, inclusion, and wellbeing. We believe our purpose to make a better world for pets starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programmes, and a shared passion for delivering exceptional outcomes in veterinary care.
About the Role
We’re looking for a proactive and customer-focused IT Service Desk Engineer to join our Central Support IT team. Supporting over 5,000 associates across the Linnaeus Group, you’ll play a key role in delivering high-quality, national technical support services. Acting as the primary IT contact for your assigned veterinary practices and referral hospitals, you’ll become a trusted expert—ensuring systems run smoothly and users feel supported at every step. This is a varied, hands-on role combining remote support, on-site visits, and user training, ideal for someone who enjoys problem-solving and building strong working relationships.
Roles and Responsibilities
- Acting as the point of contact for all IT incidents and service requests
- Logging and managing tickets via ServiceNow, ensuring timely resolution within SLAs
- Delivering 1st and 2nd line support via phone, remote tools, and in person
- Supporting hardware and software including servers, desktops, printers, and applications
- Taking full ownership of issues from start to resolution
- Escalating complex issues to internal/external teams when required
- Maintaining accurate documentation and updating the Knowledge Base
- Providing end-user training on new systems and tools
- Managing user accounts across business applications (e.g. PMS)
- Monitoring IT assets and ensuring CMDB accuracy
- Identifying recurring issues and escalating risks
- Attending CAB to understand and identify any risks with planned changes. Communicate approved changes to the wider service team.
- Collaborating with wider IT teams to maintain data security and governance
- Supporting change management processes and communicating updates
Skills and Experience
Essential
- At least 2 years’ experience in a similar IT support role
- Strong knowledge of:
- Active Directory
- Office 365
- Windows Desktop & Server operating systems
If this sounds like you: Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds.
Service Desk Engineer- Fixed Term Contract employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer- Fixed Term Contract
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary or IT sectors. You never know who might have a lead on that perfect Service Desk Engineer role. Plus, a friendly chat can give you insights that a job description just can't.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to IT support. Think about how you'd handle specific incidents or user requests. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to research MVH Europe and their values! Understanding their commitment to pets and people will help you align your answers during interviews. Show them you're not just looking for any job, but this job!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the MVH family. Let’s get you that Service Desk Engineer position!
We think you need these skills to ace Service Desk Engineer- Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Engineer role. Highlight your experience with Active Directory, Office 365, and any relevant support roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about veterinary care and how your proactive approach can benefit our team. Let us know why you’re the perfect fit for MVH Europe.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at MVH Europe!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Office 365, and Windows operating systems. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with users, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical colleagues or clients to resolve issues.
✨Demonstrate Problem-Solving Abilities
Prepare to share specific examples of how you've tackled IT incidents in the past. Highlight your approach to logging tickets, managing SLAs, and how you take ownership of issues until they're resolved.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to IT support. Think through how you would handle common issues, escalate problems, and collaborate with other teams to ensure smooth operations.