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- Tasks: Welcome clients and their pets, manage appointments, and ensure smooth communication.
- Company: Join Wear Referrals, a leading veterinary referral hospital with a supportive culture.
- Benefits: Enjoy 5 weeks holiday, private healthcare, and career progression opportunities.
- Other info: Be part of a diverse team dedicated to creating a better world for pets.
- Why this job: Make a real difference in pet care while developing your career in a dynamic environment.
- Qualifications: Experience in high-pressure client care and a passion for excellent customer service.
The predicted salary is between 26701 - 26701 £ per year.
Due to ongoing growth, we are inviting applications for an experienced Receptionist/Client Care Team Member to join our team at Wear Referrals. This is a genuine opportunity for candidates with extensive high-level reception experience gained in a busy and challenging professional environment to join a successful and growing business with scope for career development for the right candidate. A customer service qualification is preferred.
Job responsibilities include (but are not limited to):
- Welcoming clients and their pets in a warm, professional manner.
- Managing the diary; booking in appointments and surgical procedures.
- Answering a range of client questions via email and telephone.
- Pro-active communication between clients and colleagues to ensure the day runs smoothly.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Processing prescription requests.
- Taking payments.
- Promoting offers and services.
- Ensuring that reception is clean and well-stocked.
The ideal candidate will have significant experience in a similar high-pressure client care environment, be organised, smart and professional in appearance, detail orientated, committed to excellent customer service and able to commit to a shift-based role. Client Care Team Members are required to wear a corporate uniform and be able to sit and stand for long periods to cover the reception area and the back office, aside from scheduled breaks.
This is a full-time position working 40hrs/week over 5 days, Monday to Sunday, shifts between 7am -10pm.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Private healthcare
- Staff discounts
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About us: Wear Referrals is a multi-disciplinary, specialist veterinary referral hospital in the North East of England, close to the historic university city of Durham, the thriving city of Newcastle, and set between the northeast coast and the Pennines. The hospital is also within easy reach of the Yorkshire Dales, the Lake District and Scotland. Our specialist services include neurology, orthopaedics, soft tissue surgery, internal medicine, anaesthesia, oncology, diagnostic imaging and cardiology, a busy primary care out-of-hours emergency service, in-house hydrotherapy.
Our team of 150 staff includes 17 European/RCVS Specialists and 70 registered veterinary nurses. We have an established internship programme and residency programmes in surgery, internal medicine and oncology; additionally, we are accredited as a training venue and examination centre for veterinary nurse training.
Wear Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Wear Referrals, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Salary Value: £26,701 per annum;
Receptionist / Client Care Team Member employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Client Care Team Member
✨Tip Number 1
First things first, make sure you know the company inside out. Research Wear Referrals and understand their values, services, and culture. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
When you get the chance to meet the team, whether it's at an interview or an informal chat, be yourself! Show off your personality and how you can connect with clients and colleagues. Remember, they want someone who fits in well with their vibe.
✨Tip Number 3
Don’t just sit back and wait for the job to come to you. Be proactive! Follow up after your application or interview with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on their radar.
✨Tip Number 4
Lastly, don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wear Referrals family.
We think you need these skills to ace Receptionist / Client Care Team Member
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous reception or client care experience in your application. We want to see how you've handled busy environments and provided excellent customer service, so don’t hold back!
Be Professional Yet Warm: Since you'll be the first point of contact for our clients and their pets, it's important to convey a friendly yet professional tone in your written application. Let your personality shine through while keeping it polished.
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. Mention specific responsibilities from the role that you’re excited about and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you on the path to joining our fantastic team!
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Company Inside Out
Before your interview, take some time to research Wear Referrals. Understand their services, values, and what makes them unique in the veterinary field. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist/Client Care Team Member, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight your ability to handle high-pressure situations with grace and professionalism.
✨Practice Common Interview Questions
Anticipate questions related to diary management, handling client queries, and administrative tasks. Practising your responses can help you articulate your thoughts clearly during the interview. Don’t forget to prepare questions to ask them too!
✨Dress the Part
Since the role requires a corporate uniform, make sure to present yourself smartly for the interview. A professional appearance can make a great first impression and shows that you understand the importance of representing the company well.