Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our veterinary hospital, managing client interactions and appointments.
- Company: Join Veterinary Vision, part of the largest family-owned veterinary company globally.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Other info: Inclusive culture with a focus on your wellbeing and career growth.
- Why this job: Make a real difference in pet care while developing your professional skills.
- Qualifications: Strong communication, organisation skills, and experience in admin or reception roles.
The predicted salary is between 24000 - 28000 £ per year.
Location: Vision Vet, Sunderland
Job Type: Full-time, Permanent
Hours: 40 Hours per week, 8.30 am - 6 pm. No weekend work
Veterinary Vision is looking for a friendly, organised, and professional Receptionist to join our busy specialist veterinary hospital. This role is key to delivering excellent client service and ensuring the smooth day-to-day running of reception.
You will be the first point of contact for clients, supporting appointment bookings, enquiries and administrative processes while working closely with the clinical and nursing teams.
Key Responsibilities
- Welcome clients and provide a professional, friendly service
- Manage telephone calls, emails, and reception enquiries
- Book appointments and assist with referrals and repeat prescriptions
- Complete daily banking and reconcile payments
- Monitor and follow up outstanding client balances
- Maintain accurate client and patient records
- Carry out weekly health & safety checks for reception areas
- Support general administration including scanning and filing
What We’re Looking For
- Excellent customer service and communication skills
- Strong organisation and attention to detail
- Ability to work in a busy environment and prioritise tasks
- Professional, calm, and team-focused approach
- Experience in administration or reception roles (veterinary or medical experience is a bonus)
What We Offer
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
Veterinary Vision is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Veterinary Vision, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Receptionist employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Make sure to research Veterinary Vision and understand their values. When you know what they stand for, you can tailor your approach during interviews to show how you fit into their culture.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for clients. Role-play with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local veterinary events. This can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Veterinary Vision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous roles in administration or reception, especially if they relate to veterinary or medical settings, as this will catch our eye!
Show Off Your Communication Skills: As a receptionist, excellent communication is key. Use your application to demonstrate your ability to convey information clearly and professionally. A well-structured application will reflect your attention to detail and organisational skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist at a veterinary practice. Familiarise yourself with appointment booking systems, client communication, and basic veterinary terminology. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As the first point of contact for clients, excellent customer service is crucial. Prepare examples from your past experiences where you provided outstanding service, handled difficult situations, or went above and beyond to assist someone. This will show that you can maintain a professional and friendly demeanour under pressure.
✨Demonstrate Organisation and Attention to Detail
In a busy environment like a veterinary hospital, being organised is key. Bring up specific instances where you successfully managed multiple tasks or maintained accurate records. You could even mention how you prioritise tasks when things get hectic, which will highlight your ability to thrive in a fast-paced setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.