At a Glance
- Tasks: Lead a vibrant reception team and provide top-notch service to our clients.
- Company: Join Rutland & Kings Veterinary Centre, part of the largest family-owned veterinary company.
- Benefits: Enjoy 5 weeks annual leave, life assurance, and a comprehensive wellbeing package.
- Other info: Cuddle pets, enjoy career development, and be part of a supportive community.
- Why this job: Make a real difference in pet care while developing your customer service skills.
- Qualifications: Passion for customer care and strong communication skills are essential.
The predicted salary is between 33280 - 33280 £ per year.
We have an exciting opportunity for a passionate Lead Client Care Associate at our branch in Priors Hall and are seeking that special someone who enjoys helping people, to join our team. The hours are full-time over 4 days. The Client Care Associates play a pivotal role within our team. They are responsible for the day to day running of our busy reception area, providing a first-class service to our clients and supporting our clinical teams. This role will not only give you the opportunity to develop your customer care skills, in addition to this, we will support and develop you with CPD programs to enhance your skills and capability as we believe in career development for all our associates. Did we mention you also get the chance to cuddle the patients too!
Key Responsibilities:
- Passionate about customer care, ideally with a strong customer service background
- Ability to communicate with clients either face to face, over the telephone or our online portal
- Attention to detail and able to prioritise tasks
- Empathetic, approachable, friendly with a positive attitude
Who we are:
Rutland & Kings Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year. Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients. We support many local pet charities and are heavily involved in the local community.
What we offer:
- 40 hours plus 1:3 Saturdays.
- 5 weeks annual leave plus Birthday Day
- Life assurance 4 x salary
- Pension Scheme 3% employer, 5% employee contributions
- Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount & substantial staff discount if you register your pets with us
- Discount Platform – Benefits Hub
- Eyecare voucher scheme
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Headspace
- Annual Flu Voucher
Rutland & Kings Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Rutland & Kings Veterinary Centre, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Salary Value: £33,280 per annum;
Lead Client Care Advisor employer: Linnaeus Veterinary
Rutland & Kings Veterinary Centre is an exceptional employer located in Priors Hall, offering a supportive and inclusive work culture that prioritises employee growth and wellbeing. With comprehensive CPD programmes, generous benefits including enhanced family leave and a focus on mental health, our team members are empowered to thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners. Join us and be part of a passionate community dedicated to excellence in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Client Care Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rutland & Kings Veterinary Centre. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! Since this role is all about client care, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lead Client Care Advisor
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let your enthusiasm for helping people shine through. We want to see that you genuinely care about providing first-class service to our clients and their pets.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention any customer service roles you've had and how they relate to the Lead Client Care Advisor position we're offering.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your sentences are easy to read and get straight to the heart of what makes you a great fit for our team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Rutland & Kings Veterinary Centre.
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lead Client Care Advisor. Familiarise yourself with the responsibilities mentioned in the job description, like providing first-class service and supporting clinical teams. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Your Passion for Customer Care
Since this role is all about helping people and pets, be ready to share examples from your past experiences where you've gone above and beyond for customers. Highlight your empathy and positive attitude, as these traits are crucial for making clients feel valued.
✨Practice Your Communication Skills
You'll need to communicate effectively with clients face-to-face, over the phone, and online. Consider doing mock interviews with a friend or family member to practice articulating your thoughts clearly and maintaining a friendly tone. This will help you feel more at ease during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the CPD programs they offer or how they support career development. This shows that you're not only interested in the position but also in growing within the company, which aligns with their values.
