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- Tasks: Be the friendly face of our Client Care team, helping clients and their pets every day.
- Company: Join Davies Vets, a leading veterinary referral centre with a caring culture.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Work in a dynamic team with opportunities for growth and a focus on wellbeing.
- Why this job: Make a real difference in pet care while developing your skills in a supportive environment.
- Qualifications: Experience in client-facing roles and a passion for pets are essential.
The predicted salary is between 26701 - 26701 £ per year.
Location: Davies Vets
Job Type: Fixed Term, part-time
Hours: 15 hours per week Monday and Friday, (7.5-hour shifts between 10am - 8.30pm on a rota basis). 1 in 4 Sundays 9.30am - 1.30pm.
We are looking for a Part Time Client Care Administrator to join our fantastic Client Care team on a Fixed term contract, to help meet the growing business demand. As the first point of contact, our Client Care team are a vital part of our client relationships and experience.
As a Client Care Administrator, you will have varied responsibilities so that every day will be different. Greeting clients and their pets, talking to veterinary practices, arranging appointments, helping clients who call us are just some of the things that you will be involved in.
You will need to have previous experience in a fast-paced environment dealing face-to-face with clients (who may be worried or upset and need reassurance) and be confident with telephone work. Previous experience within a veterinary or healthcare environment is essential. You must be passionate about pets, work to high standards and be a great team member. We are busy, so you need to enjoy working in a demanding environment whilst still being sympathetic, caring and professional.
Specific experiences/qualifications/status/citizenship requirements
- Have an excellent command of written and spoken English
- Maintain a professional and caring approach in all aspects of your work
- Provide evidence of your Right to Work in the UK
- Competent in use of Microsoft office and clinical systems for email, producing letters and report, recording accurate patient records, etc.
Benefits
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Private Medical Insurance Vitality
- Wellness program including: Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
- Local incentive freebies and rewards.
About us
Davies is one of Europe's largest and most diverse small animal veterinary referral centres, with a team of over 200 people. We are situated in the beautiful Hertfordshire/Bedfordshire countryside, within 50 minutes of London by train. Founded over 20 years ago, Davies is recognised as a leader in the veterinary referral sector, offering a diverse range of multi-disciplinary services. We are also known for our pioneering sustainability initiatives within the industry, having gained the Investors in the Environment Green Award and won several other awards.
Davies is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Davies, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Part Time Client Care Administrator in Hitchin employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Client Care Administrator in Hitchin
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Davies Vets. Understand their values, mission, and what makes them unique in the veterinary field. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice your people skills! As a Client Care Administrator, you'll be the first point of contact for clients and their pets. Role-play with a friend or family member to get comfortable with greeting clients and handling various situations, especially those that might be a bit emotional.
✨Tip Number 3
Show off your tech skills! Make sure you're familiar with Microsoft Office and any clinical systems mentioned in the job description. If you can demonstrate your competence in these areas during the interview, it’ll give you a leg up over other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed by our Talent Acquisition team. Plus, you can easily find all the info you need about the role there!
We think you need these skills to ace Part Time Client Care Administrator in Hitchin
Some tips for your application 🫡
Show Your Passion for Pets: When you're writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us why you're the perfect fit for our Client Care team.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences match the job description. We want to see how you can contribute to our fantastic team, so don’t hold back on showcasing your strengths!
Be Professional Yet Approachable: Since you'll be the first point of contact for our clients, it's important to strike the right balance in your application. Use a friendly tone while maintaining professionalism to reflect the caring approach we value at Davies.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you one step closer to joining our amazing team!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of veterinary practices and client care. Familiarise yourself with common questions clients might have and how to handle them, especially in a fast-paced environment.
✨Show Your Passion for Pets
During the interview, let your love for animals shine through. Share personal stories or experiences that highlight your passion for pets and how it drives your work ethic. This will resonate well with the team at Davies.
✨Practice Empathy
As a Client Care Administrator, you'll often deal with worried pet owners. Prepare to demonstrate your ability to empathise and reassure clients during the interview. Role-play scenarios can help you articulate your approach.
✨Be Tech-Savvy
Since you'll be using Microsoft Office and clinical systems, be ready to discuss your experience with these tools. If possible, bring examples of how you've used technology to improve client interactions or streamline processes in previous roles.