At a Glance
- Tasks: Welcome clients and their pets, manage diaries, and handle admin tasks with a smile.
- Company: Join City Vets, a caring and innovative veterinary practice in Exeter.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programs.
- Other info: Be part of a supportive team with diverse opportunities and a commitment to excellence.
- Why this job: Make a real difference in pet care while developing your customer service skills.
- Qualifications: Looking for enthusiastic individuals with a caring attitude and strong communication skills.
The predicted salary is between 21766 - 21766 € per year.
Location: City Vets, Heavitree and St Thomas
Job type: Part-time, permanent
Hours: 32.6 hours per week. Plus Saturdays on a rota basis
Shifts: Mon - Weds 1.30pm - 7pm, Thurs 8-6 and Fri 1.30-7pm
Your role and responsibilities:
City Vets are looking for an enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. In this role, you will have the opportunity to enhance your customer service skills. The role requires a caring, confident and mature approach to all aspects of veterinary practice and client care. This role is vital to maintaining the high standards expected throughout our exceptional team. You will work closely with the Client Care Manager to deliver an outstanding experience for clients and visitors. An essential aspect of this role is to maintain a positive and friendly attitude.
The role is varied and will include (but is not limited to) the following:
- Greeting clients and their pets with a friendly and helpful manner
- Diary management
- Maintaining accurate client records in line with data protection regulations
- Day to day administrative duties
- Communicating with clients, colleagues, and the wider business face-to-face, through email and telephone
- Maintaining the organisation and hygiene standards of the reception areas
- Processing payments in various forms
- Processing repeat medication requests
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Enhanced sickness pay
- Enhanced equal family leave
- Recruitment referral reward scheme
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About us:
City Vets are a multi-site, RCVS-accredited, primary care practice based in Exeter. We are committed to providing a gold-standard, professional, and caring service to our patients and their owners. We have state-of-the-art facilities including an onsite CT scanner. Additionally, our Heavitree practice is the only practice in the south-west to have a Gold Standard Rabbit Welfare Association & Fund certificate. We’re proud to say we work closely with several charities, including the Cat Protection League, RSPCA, Guide Dogs plus local farm and wildlife zoos, meaning no two days are ever the same!
City Vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about City Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Salary Value: £21,766.37 per annum
Client Care Associate (Receptionist) in Heavitree employer: Linnaeus Veterinary
City Vets is an exceptional employer located in Exeter, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With extensive benefits such as generous holiday leave, career progression opportunities, and a commitment to community engagement, our team members are empowered to thrive while delivering outstanding care to pets and their owners. Join us to be part of a passionate team dedicated to excellence in veterinary practice.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Associate (Receptionist) in Heavitree
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on City Vets. Understand their values, mission, and what makes them unique. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Client Care Associate, you'll be interacting with clients and their pets all day. Think about scenarios where you can showcase your friendly and compassionate approach. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role. Make sure you look professional and approachable. A smart outfit can boost your confidence and set the right tone for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Associate (Receptionist) in Heavitree
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for client care shine through! We want to see that you’re excited about the role and ready to bring a friendly attitude to our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in customer service or reception roles. We love seeing how your skills align with what we do at City Vets!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your qualifications and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Company Inside Out
Before your interview, take some time to research City Vets. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Client Care Associate, you'll be interacting with clients and their pets regularly. Prepare examples from your past experiences where you've provided excellent customer service or handled difficult situations with compassion and professionalism.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you would handle a challenging client or manage multiple tasks at once. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Bring a Positive Attitude
City Vets values a friendly and positive approach. Make sure to convey your enthusiasm for the role and your passion for animal care. A warm smile and a positive demeanour can go a long way in making a great first impression!
