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- Tasks: Welcome clients and their pets, manage appointments, and handle client inquiries.
- Company: Join DWR Veterinary Specialists, a leading veterinary referral centre in Europe.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Other info: Be part of a diverse team committed to excellence and personal growth.
- Why this job: Make a difference in pet care while working in a supportive and dynamic environment.
- Qualifications: Strong communication skills and a passion for animal care are essential.
The predicted salary is between 16875 - 16875 £ per year.
DWR Veterinary Specialists are recruiting for a part-time Client Experience Team Member. This position is a permanent role working 25 hours per week, Monday to Friday, 5pm-10pm.
Main Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices
- Checking of accounts before discharge to ensure that they are up to date and correct
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Maintenance of patient clinical records using our practice management software system.
Benefits
- 5 weeks holiday + bank holidays + birthday leave
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme.
About us
DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and nursing assistants, supported by the client care teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets. We accept referrals in Anaesthesia, Cardiology and Cardiac Surgery, Dermatology, Diagnostic Imaging, Emergency and Critical Care, Internal Medicine, Neurology and Neurosurgery, Oncology, Orthopaedic Surgery, Physiotherapy and Soft Tissue Surgery. DWR is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Salary Value: £16,875 per annum; Salary Description: D.O.E;
Client Experience Team Member employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DWR Veterinary Specialists. Understand their values, mission, and the services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Client Experience Team Member. Remember, confidence is key!
✨Tip Number 3
Show your personality! When you meet the team, let your passion for animal care shine through. Share any relevant experiences you have with pets or customer service. We want to see the real you and how you'd fit into our culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Experience Team Member
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for working with pets and clients.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific responsibilities from the job description that excite you and how you can contribute to our team.
Keep It Clear and Concise: We appreciate a straightforward approach! Keep your application clear and to the point, making it easy for us to see why you’d be a great fit for the Client Experience Team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Company Inside Out
Before your interview, take some time to research DWR Veterinary Specialists. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Practice Your Client Interaction Skills
As a Client Experience Team Member, you'll be greeting clients and their pets, so practice how you would approach this. Role-play with a friend or family member to get comfortable with warm greetings and handling inquiries. This will help you feel more confident during the actual interview.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult client or manage multiple tasks at once. Prepare specific examples from your past experiences that demonstrate your skills in communication and organisation.
✨Show Your Passion for Animal Care
DWR is all about providing excellent care for pets, so make sure to express your passion for animal welfare during the interview. Share any relevant experiences you have with pets or in customer service roles that highlight your commitment to this field.