At a Glance
- Tasks: Welcome clients and their pets, manage calls, and coordinate appointments with care.
- Company: Join a leading veterinary specialist hospital dedicated to exceptional pet care.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Full training provided; dynamic team environment with growth opportunities.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Excellent communication skills and a passion for animals are essential.
The predicted salary is between 26701 - 26701 € per year.
Location: Anderson Moores Veterinary Specialists
Job Type: Full-time, Fixed-Term (12 months)
Hours: 40 Hours per week, Monday - Friday
Shifts: Shift pattern is a combination of earlies and lates on a fixed two-week rota. (Plus occasional weekend/bank holiday cover on a rota basis)
Anderson Moores Veterinary Specialists are recruiting for a professional Client Care Team Member to join the Client Care Team on site in Winchester.
The role of a Client Care Team Member requires a forward-thinking, articulate and organised individual who works well under pressure.
Duties include:
- Meeting and greeting clients in a professional, yet sensitive manner
- Answering the telephone, dealing with queries, transferring calls, and taking messages where applicable
- Liaising with referring vets and accurately recording details
- Updating in-house notes system clearly and accurately
- Coordinating appointments with the animals' owners
- Discussing finances and pet insurance details
- Taking card and cash payments
- Accurately carrying out departmental filing
- Building good working relationships with colleagues at all levels
- Assisting with any other ad hoc duties when requested
To be considered for this role, applicants must:
- Possess excellent communication skills
- Be passionate about animals
- Be able to provide first class customer service
- Be eligible to work in the United Kingdom
Previous customer service experience is essential. Reception experience is desirable; however not essential as full training will be given.
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Reimbursement of Pet Insurance fees
- Life Assurance
- Group Pension scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
Since 2006, we've been one of the country's leading veterinary specialist referral hospitals, with vets and their teams caring for small animals every day. Our dedicated vets, nurses and nursing assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and Neurosurgery, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology, Physiotherapy as well as Emergency and Critical Care (ECC) and a Pain Clinic.
We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.
You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.
Our vision is to be the south of England's multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care.
Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to deliver exceptional care and service consistently.
We look forward to hearing from you!
Client Care Team Member (Veterinary Receptionist) employer: Linnaeus Veterinary
Anderson Moores Veterinary Specialists is an exceptional employer, offering a supportive and inclusive work culture where team members are empowered to deliver outstanding care for pets. With comprehensive training programmes, generous benefits including 5 weeks holiday, enhanced family leave, and wellness initiatives, employees can thrive both personally and professionally in a serene countryside setting near Winchester. Join us to be part of a dedicated team that values your passion for animals and commitment to first-class customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Team Member (Veterinary Receptionist)
✨Tip Number 1
Get to know the company! Research Anderson Moores Veterinary Specialists and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Care Team Member, you'll need to be articulate and professional. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to impress.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend veterinary events in your area. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Anderson Moores Veterinary Specialists.
We think you need these skills to ace Client Care Team Member (Veterinary Receptionist)
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let your love for animals shine through! Share any relevant experiences or stories that highlight your passion. We want to see that you genuinely care about the furry friends we look after.
Highlight Your Customer Service Skills:Since this role is all about providing first-class customer service, make sure to showcase your previous experience in this area. Use specific examples to demonstrate how you've handled client interactions and resolved issues effectively.
Be Clear and Organised:As a Client Care Team Member, being articulate and organised is key. Ensure your application is well-structured and free of errors. This reflects your ability to communicate clearly, which is super important for the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Anderson Moores!
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Team Member. Familiarise yourself with the tasks mentioned in the job description, like greeting clients and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples from your past experiences where you've successfully interacted with clients or handled difficult situations. Practising clear and articulate responses will show that you can handle the pressure of a busy reception environment.
✨Demonstrate Your Passion for Animals
Make sure to express your love for animals during the interview. Share any relevant experiences you have with pets or in veterinary settings. This will not only highlight your suitability for the role but also align with the company's mission of providing exceptional care.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, training opportunities, or the company culture. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
