At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and support our clinical team.
- Company: Join DWR Veterinary Specialists, a leading veterinary referral centre in Europe.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Be part of a diverse team committed to excellence and inclusivity.
- Why this job: Make a real difference in pet care while working in a supportive environment.
- Qualifications: Passion for animals and excellent communication skills are essential.
The predicted salary is between 26701 - 26701 € per year.
Location: DWR Veterinary Specialists
Job Type: Full-time, Permanent
Hours: 40 Hours per week Monday to Sunday
Shifts: Shift pattern between the hours of 8am-7pm Mon-Fri and weekends, 9am-5pm
We are searching for a passionate individual to join our wonderful Client Experience team at DWR Veterinary Specialists. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Main Responsibilities
- Greeting clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets, physiotherapists and nurses regarding their appointments, clients and patients
- Explanation to our clients of the status of their accounts, taking payments and issuing invoices, discussing insurance queries
- Arrangement of routine and emergency appointments from our referring vets in primary care practice
- Fielding of phone and electronic enquiries from clients, referring vets and colleagues
- Close collaboration with our Case Management Team regarding client accounts
- Maintenance of patient clinical records using our practice management software system.
Benefits
- 5 weeks holiday + bank holidays + birthday leave
- Free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme.
About us
DWR Veterinary Specialists is one of the largest specialist multi-disciplinary veterinary referral centres in Europe, offering outstanding levels of clinical care in state-of-the-art facilities. Our dedicated vets, nurses and patient care assistants, supported by the client experience teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
DWR Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about DWR Veterinary Specialists, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Team Associate (Veterinary Receptionist) employer: Linnaeus Veterinary
DWR Veterinary Specialists is an exceptional employer, offering a supportive and inclusive work culture where your contributions are valued. With a focus on employee wellbeing, you will enjoy generous benefits such as 5 weeks of holiday, career progression opportunities, and access to a comprehensive wellness programme. Join our dedicated team in a state-of-the-art facility, where you can grow professionally while making a meaningful impact on the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Team Associate (Veterinary Receptionist)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on DWR Veterinary Specialists. Understand their values, mission, and the services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience with pets, as these are key for the Client Care Team Associate role.
✨Tip Number 3
Show your passion! During the interview, let your love for animals shine through. Share any relevant experiences you've had in veterinary settings or customer service roles. This will help you connect with the interviewers and demonstrate that you’re the right fit for their team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Team Associate (Veterinary Receptionist)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for animal care shine through! We want to see that you genuinely care about pets and their wellbeing, so share any relevant experiences or stories that highlight your passion.
Tailor Your Application:Make sure to customise your application to fit the Client Care Team Associate role. Highlight your skills in communication and customer service, as these are key to making our clients feel welcome and valued at DWR Veterinary Specialists.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team at DWR Veterinary Specialists.
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Team Associate. Familiarise yourself with the tasks like greeting clients, managing appointments, and handling payments. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the face and voice of the business, your ability to connect with clients is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you’ve handled difficult situations or gone above and beyond for a client.
✨Familiarise Yourself with Veterinary Terminology
Brush up on basic veterinary terms and concepts that might come up during the interview. Understanding the language used by vets and nurses will show that you're serious about the role and ready to collaborate effectively with the clinical team.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could be about the team culture, opportunities for career progression, or how they ensure a high standard of care. It shows your genuine interest in the position and helps you assess if it's the right fit for you.
