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- Tasks: Welcome clients and their pets, manage appointments, and assist with admin duties.
- Company: Join Cromwell Vets, a caring and supportive veterinary practice.
- Benefits: Enjoy competitive pay, generous leave, and wellness perks.
- Other info: Be part of a dedicated team with excellent career development opportunities.
- Why this job: Make a difference in pets' lives while growing your career in a positive environment.
- Qualifications: Strong admin skills, confident phone manner, and a valid driving license required.
The predicted salary is between 25000 - 30000 £ per year.
Salary: £12.83 per hour
Location: Cromwell Vets, Huntingdon
Job Type: Part-time, Permanent
Hours: 30 hours. 3x 10-hour days, Monday to Sunday (including evenings until 9pm)
Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator! Cromwell Vets are looking for someone pro-active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!
Roles and responsibilities include, but are not limited to:
- Welcoming clients and their pets upon arrival
- Answering the phone in a polite, clear and empathetic manner
- Ensuring all enquiries are resolved efficiently
- Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
- Assisting with administrative duties including answering email enquiries and online booking requests
- Debt management - ensuring payments are taken at the time and chasing any outstanding balances
- Occasionally assisting the vet during consults with animal handling for bloods, euthanasia, second pair of hands
What we're looking for:
- A valid driving license is required. Must be flexible and able to cover shifts across all Cromwell branches.
- Strong administration and organisation skills
- Confident telephone manner
- Reception or client care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (desirable)
- IT skills – confident in the use of Word, Excel and Outlook as a minimum.
What we offer:
- 5 weeks days annual leave plus Birthday Day (non-contractual)
- Life assurance 4 x salary
- Pension Scheme 3% employer, 5% employee contributions
- Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice (perm only)
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount
- Discount Platform – Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Headspace
- Annual Flu Voucher
Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years! Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them. One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.
Cromwell vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Coordinator employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Coordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cromwell Vets. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fantastic front-of-house crew.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls and dealing with clients, it’s crucial to sound friendly and professional. Grab a mate and do some mock calls to get comfortable with handling enquiries and managing client expectations.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed busy schedules or handled multiple tasks at once. This will demonstrate that you can keep things running smoothly at the practice, just like they need.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Cromwell Vets family. Don’t miss out on this opportunity!
We think you need these skills to ace Client Care Coordinator
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for pets and people.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the role of Client Care Coordinator. Mention any relevant experience, especially in client care or veterinary settings, to catch our eye!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your points concise. This helps us quickly see why you’d be a great fit for our team at Cromwell Vets.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it reaches us directly and gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff
Before the interview, make sure you understand the role of a Client Care Coordinator. Familiarise yourself with the responsibilities listed in the job description, like managing diaries and handling client enquiries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your People Skills
As this role involves interacting with clients and their pets, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've provided excellent customer service or handled difficult situations with empathy. This will highlight your suitability for the friendly and pro-active environment at Cromwell Vets.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since you'll be working in a veterinary practice, aim for a polished look that reflects the warm and professional atmosphere they value. This shows respect for the role and the team you'll potentially be joining.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like for a Client Care Coordinator. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.