Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and assist with administrative duties.
- Company: Cromwell Vets, a leading veterinary practice with over 100 years of care.
- Benefits: Competitive pay, 25 days leave, life assurance, and wellness programmes.
- Other info: Flexible hours, training opportunities, and a supportive work environment.
- Why this job: Join a passionate team and make a difference in the lives of pets and their owners.
- Qualifications: Strong admin skills, confident phone manner, and a valid driving licence required.
The predicted salary is between 26500 - 27500 £ per year.
Salary: £12.83 per hour
Location: Cromwell Vets, St Neots
Job Type: Part-time, Permanent
Hours: 19.50 hours per week (Average over a four week period)
Shift pattern as follows:
- Week 1
- Monday 8.30am-6.30pm
- Tuesday 8.30-1.30pm
- Friday 8.30am-1.30pm
- Monday 8.30am-6.30pm
- Tuesday 1.30pm-6.30pm
- Friday 1.30pm-6.30pm
1 in 4 Saturdays or Sunday in Huntingdon (9-hour day. Hours vary between 7.30am-7.00pm)
Are people, pets and positivity your thing? If so, we would love you to join our fantastic front-of-house team as our new Client Care Coordinator! Cromwell Vets are looking for someone pro-active and friendly to welcome clients and their pets to the practice in a warm, professional manner and provide support to our brilliant team. Ideal applicants will want to grow within the role and we offer BVRA training to support this!
Roles and responsibilities include, but are not limited to:
- Welcoming clients and their pets upon arrival
- Answering the phone in a polite, clear and empathetic manner
- Ensuring all enquiries are resolved efficiently
- Managing the diaries effectively and ensuring the smooth running of vet and nurse consults
- Assisting with administrative duties including answering email enquiries and online booking requests
- Debt management - ensuring payments are taken at the time and chasing any outstanding balances
- Occasionally assisting the vet during consults with animal handling for bloods, euthanasia, second pair of hands
What we're looking for:
- A valid driving license is required
- Must be flexible and able to cover shifts across all Cromwell branches
- Strong administration and organisation skills
- Confident telephone manner
- Reception or client care experience
- Cash handling and till operation
- Previous experience of working in a veterinary/doctors surgery (desirable)
- IT skills – confident in the use of Word, Excel and Outlook as a minimum
What we offer:
- 25 days annual leave plus Birthday Day (non-contractual)
- Life assurance 4 x salary
- Pension Scheme 3% employer, 5% employee contributions
- Salary Sacrifice
- Enhanced Sick Pay
- Enhanced Family Leave
- E-cars Salary Sacrifice (perm only)
- Cycle to Work Scheme Salary Sacrifice (perm only)
- Refer a Friend
- Pet Insurance Discount
- Discount Platform – Benefits Hub
- Reduced Gym Membership (Pure Gym)
- Associate Assistance Programme
- Eye Care Scheme
- Headspace
- Annual Flu Voucher
About Us:
Cromwell vets have been providing the highest standards of veterinary care and compassion for Cambridgeshire's pets for over 100 years! Our team is immensely proud of the outstanding 24-hour care they provide and we are equally as proud of them. One of many exceptional things about Cromwell vets is the length of service of our employees. Most of the clinical staff have started working with us from graduation and stayed their entire career, and many of our fantastic admin team have been employed with us for more than 20 years and truly are one of the success secrets of the practice.
Cromwell vets is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Cromwell vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Co-ordinator employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Co-ordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Cromwell Vets. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their fantastic front-of-house crew.
✨Tip Number 2
Practice your people skills! As a Client Care Coordinator, you'll be the friendly face welcoming clients and their pets. Role-play common scenarios with a friend or family member to boost your confidence in handling enquiries and managing client interactions.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and tasks effectively. Think of examples from your past experiences where you juggled multiple responsibilities, especially in a busy environment like a veterinary practice.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, so don’t hesitate to hit that apply button and let us know why you’d be a great fit for the team!
We think you need these skills to ace Client Care Co-ordinator
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for pets and people.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Client Care Coordinator role. Mention any relevant experience, especially in client care or veterinary settings!
Keep It Clear and Concise: We appreciate a well-structured application. Use clear language and keep your sentences concise. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right place and we can’t wait to hear from you!
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Coordinator. Familiarise yourself with the tasks mentioned in the job description, like managing diaries and handling client enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role involves interacting with clients and their pets, it's crucial to highlight your communication skills. Prepare examples of how you've successfully handled difficult situations or provided excellent customer service in the past. This will show that you're not just friendly but also capable of managing client expectations.
✨Demonstrate Your Organisational Skills
Being organised is key for a Client Care Coordinator. Think of specific instances where you've effectively managed multiple tasks or prioritised your workload. You might even want to mention any tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.