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- Tasks: Provide excellent client service and support at our veterinary reception.
- Company: Join Eastcott Veterinary Hospital, part of the largest family-owned veterinary company.
- Benefits: Enjoy 5 weeks holiday, pension scheme, and extensive professional development.
- Other info: Inclusive culture with a focus on mental health and wellbeing.
- Why this job: Make a positive impact on pet care while working in a supportive team.
- Qualifications: Experience in client care and strong communication skills required.
The predicted salary is between 13350 - 13350 £ per year.
Location: Eastcott Veterinary Hospital
Job Type: Part-time, Fixed-term
Hours: 20 hours per week
Shifts: Monday - Friday 4pm - 8pm only (or) Monday - Friday 3.30pm - 7.30 pm, plus 1 in 7 weekends, Sunday (8 hours per day)
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team providing an excellent service to our clients and visitors.
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help to put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
What we offer:
- 5-weeks holiday plus bank holidays and birthday leave
- Relocation support
- RCVS and VDS fees paid
- Employer contribution pension scheme
- Life assurance
- E-car salary sacrifice scheme
- Enhanced equal family leave
- Extensive internal and funded external CPD
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an experienced team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Eastcott Referrals is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Salary Value: £13,350.50 per annum;
Client Care Associate employer: Linnaeus Veterinary
Contact Detail:
Linnaeus Veterinary Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Eastcott Veterinary Hospital and Linnaeus. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your experience in client care and handling challenging situations.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email to express your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Client Care Associate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can make a great first impression.
Tailor Your Application: Make sure to tailor your application specifically for the Client Care Associate role. Highlight your relevant experience and skills that match the job description, especially your ability to handle client interactions with care and professionalism.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Associate. Familiarise yourself with the tasks mentioned in the job description, like arranging appointments and processing insurance claims. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Client Care Associate, you'll be the first point of contact for clients. Practice how to convey calmness and professionalism, even in challenging situations. Think of examples from your past experiences where you've successfully handled difficult clients or stressful scenarios, and be ready to share these during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how the practice supports its staff's mental health. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
✨Dress the Part
First impressions matter, especially in a client-facing role. Dress smartly and professionally for your interview. This reflects your understanding of the importance of creating a positive image for the practice and shows that you take the opportunity seriously.