At a Glance
- Tasks: Join our Client Care team, providing top-notch service to clients and their pets across multiple locations.
- Company: Village Vet, part of the largest family-owned veterinary company in the world.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and a comprehensive wellness programme.
- Other info: Be part of an inclusive culture that values your authenticity and well-being.
- Why this job: Make a real difference in pet care while working in a fun, fast-paced environment.
- Qualifications: Confident, organised individuals with great customer service skills are encouraged to apply.
The predicted salary is between 29440 - 29440 € per year.
Location: Village Vet Queens Park, Maida Vale, Primrose Hill, St. John's Wood and West Hampstead
Job Type: Full-time, Permanent
Hours: 42 Hours per week
Shifts: Monday to Friday between the hours of 8am - 7.30pm. (plus 1 bank holiday shift per year)
We are searching for a passionate individual to join our wonderful Client Care team at Village Vet. This is a float role working across 5 sites in North and North West London. Our front-of-house team is the face and voice of our business, making this role exceptionally valued. In this position, you will work closely with our clinical team to ensure that our clients and patients receive the highest standard of service and care.
Roles and Responsibilities
- Liaising with clients and the clinical team to ensure effective customer service
- Completing various administrative duties for the clinical team and the business
- Promoting our fantastic Healthcare Plan
- Meeting and greeting clients with an effortless smile
- Booking appointments and diary management
- Managing telephone and email enquiries
- Taking payment for services and products
- Managing cash, stock and client accounts
- Opening and closing the practice
What We're looking for
The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.
What We offer
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About Us
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Salary Value: £29,440.32 per annum;
Client Care Assistant (Veterinary Receptionist - Float) employer: Linnaeus Veterinary
Village Vet is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture across multiple locations in North and North West London. With generous benefits such as 5 weeks holiday, career progression opportunities, and a comprehensive wellness programme, employees are empowered to thrive both personally and professionally while making a meaningful impact in the lives of pets and their owners.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist - Float)
✨Tip Number 1
Get to know the company! Research Village Vet and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about their mission and the pets they serve.
✨Tip Number 2
Practice your people skills! As a Client Care Assistant, you'll be the friendly face of the business. Role-play with a friend or family member to nail down how you’d handle different client scenarios. Confidence is key!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident when meeting clients and the clinical team.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows us you’re keen and keeps you fresh in our minds!
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist - Float)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for animal care shine through! We want to see that you genuinely care about providing excellent service to both pets and their owners.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Client Care Assistant role. We love seeing how your background aligns with our values and the responsibilities of the job!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us understand your qualifications quickly!
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff
Before the interview, make sure you research Village Vet and understand their values and mission. Familiarise yourself with their services and the role of a Client Care Assistant. This will help you answer questions confidently and show your genuine interest in the company.
✨Showcase Your People Skills
As a Client Care Assistant, you'll be the face of the practice. Prepare examples of how you've provided excellent customer service in the past. Think about times when you've handled difficult situations or gone above and beyond for clients. This will demonstrate your ability to connect with both clients and the clinical team.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common interview questions related to customer service and teamwork. Practising your responses will help you feel more at ease during the actual interview and allow you to articulate your thoughts clearly.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and respect the company's culture. Plus, it’ll boost your confidence as you walk into the room.
