At a Glance
- Tasks: Welcome clients, manage appointments, and provide administrative support in a busy veterinary practice.
- Company: Join the Warren House Veterinary Group, a caring and supportive team.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programmes.
- Other info: Be part of a diverse team with excellent growth opportunities and a focus on wellbeing.
- Why this job: Make a difference in a rewarding role while caring for pets and their owners.
- Qualifications: Friendly, compassionate, with strong communication skills; experience in veterinary is a plus but not required.
The predicted salary is between 22701 - 26707 € per year.
Salary: £26,707.20 (full-time equivalent)
Location: Warren House Vets, all sites
Job Type: Permanent, part time
Hours: 34 hours per week, job share will be considered. Shifts will vary between the hours of 8am - 6.45pm on weekdays. One in 5 Saturdays 8.45am to 4.45pm.
We are looking for a friendly and personable Client Care Assistant to join our team at the Warren House Group in Kent. If you are a friendly, caring and compassionate person who has excellent communication and administration skills, we would like to hear from you.
Previous experience of working in a veterinary practice is desirable but not essential as full training will be given. However, you need to be confident working in a busy, client-facing role. The role will include:
- Meeting and greeting clients
- Answering phone calls
- Booking appointments using a diary management system
- General administrative work
- Stock control and cleaning of public and clinical areas
At times this is a very emotive environment and you will need to be a calm and supportive presence for our clients.
Benefits:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
About us: The Warren House Veterinary Surgery first opened in 1982 at the Rochester site. Since starting the business, it has continually grown and is now a group of four small animal practices based in the Medway Towns. Some of our associates have been with the company since it opened over 40 years ago! Currently, we have 8 Vets on the team, 15 RVNs, 3 VCAs and 12 Client Care team members across the group to help meet the needs of our customers. Our teams work across the whole group supporting each other fully. We also have two administrators who take care of some of the finances for the company.
Our Practice strives to deliver a very high standard of care to our clients and their pets and to deliver exceptional customer service. Please click 'apply' at the top of the screen to submit an application.
Warren House Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Warren House Veterinary Group, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Client Care Assistant (Receptionist) employer: Linnaeus Veterinary
Warren House Veterinary Group is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture where every team member is valued. With generous benefits including 5 weeks of holiday, career progression opportunities, and a comprehensive wellness programme, employees can thrive both personally and professionally in a nurturing environment. Located in the Medway Towns, this privately owned veterinary practice fosters a sense of community and collaboration among its dedicated team, making it an ideal place for those passionate about animal care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Receptionist)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Warren House Vets. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your people skills! As a Client Care Assistant, you'll be the friendly face of the practice. Think about scenarios where you’ve had to handle difficult situations or provide excellent customer service. Be ready to share these experiences during your chat with them.
✨Tip Number 3
Dress the part! First impressions matter, especially in a client-facing role. Make sure you look smart and approachable for your interview. It shows that you respect the opportunity and are serious about joining the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Client Care Assistant (Receptionist)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and caring nature. Remember, we’re looking for someone who fits in with our team at Warren House.
Tailor Your Application:Make sure to customise your application to highlight your communication and administration skills. Mention any relevant experience, even if it’s not in a veterinary setting, as we value transferable skills that can help us provide exceptional client care.
Show Your Passion:Let us know why you’re excited about working with pets and their owners! A genuine passion for animal care and customer service will definitely catch our eye. Share any personal experiences that showcase your commitment to this field.
Apply Through Our Website:Don’t forget to hit that 'apply' button at the top of the screen! Applying through our website ensures your application goes directly to us, making it easier for our Talent Acquisition team to review your details and get back to you.
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Client Care Assistant. Familiarise yourself with tasks like greeting clients, managing appointments, and handling phone calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As this role is client-facing, it's crucial to highlight your communication skills. Prepare examples of how you've successfully interacted with clients or handled difficult situations in the past. Being friendly and approachable can set you apart from other candidates.
✨Prepare for Emotional Scenarios
Working in a veterinary practice can be emotionally challenging. Think about how you would support clients during tough times. Be ready to discuss your approach to maintaining calmness and compassion in stressful situations, as this is key to the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. Inquire about team dynamics, training opportunities, or how they support staff wellbeing. This shows your genuine interest in the company and the role, making a positive impression.
