At a Glance
- Tasks: Join our reception team to provide excellent service and support to clients and their pets.
- Company: Village Vet Garden Suburb, part of Linnaeus and Mars Veterinary Health.
- Benefits: 5 weeks holiday, career progression, staff discounts, and wellness programmes.
- Other info: Join a diverse team committed to excellence and a better world for pets.
- Why this job: Make a real difference in pet care while developing your skills in a supportive environment.
- Qualifications: 12 months customer-facing experience and strong communication skills required.
The predicted salary is between 29440 - 29440 £ per year.
Village Vet Garden Suburb, based in East Finchley, are recruiting for an experienced and professional Client Care Assistant to join their reception team. This is a full-time position on a 1 year fixed-term contract.
The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors. This will include:
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitating accurate communications between clients, veterinary surgeons, nursing staff and practice manager
To be efficient, pleasant, courteous, polite, concerned and helpful to all clients under all conditions at all times. Clients can often be distressed or worried and need extra understanding and empathy from the reception team.
Ensure that the client leaves the practice, where appropriate, with another visit scheduled for their continued pet health care. Specifically, organise a follow-up, recheck, or re-vaccination appointment.
Additional responsibilities include:
- Answering the phone promptly and courteously and converting telephone enquiries into appointments where appropriate
- Keeping reception and the waiting room area tidy and well organised
- Ensuring appointments remain on schedule by being familiar with times required for different procedures and problems
- Following up, in a concerned manner, any missed appointments
- Taking, recording and passing on messages accurately
- Promoting our services and products
- Co-ordinating and ensuring a smooth client and pet flow within the practice
- Working towards the goal of 100% collection of fees for services rendered
- Processing payments accurately and efficiently
What we're looking for:
- A minimum of 12 months’ experience dealing with customers in a customer facing role
- Confident using the telephone
- Reception or Client Care experience
- Cash handling and till operation
- IT skills – confident in the use of Word, Excel and Outlook as a minimum
- Knowledge of client-based computer system and using a multiple line software-based telephone system
- Organised with the ability to prioritise duties and multitask when necessary
- Excellent verbal and written communication skills
- Sensitivity and flexibility
- Excellent attention to detail
- Clear speaking voice
- Of smart appearance
- Personable and approachable
- Able to work to set protocols
Hours: 42 hours per week. Weekly working pattern is Monday - Friday, 8am-4:30pm, or 11am-7:30pm. Weekends are 1 in 3, 8:30-1pm.
What we offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Reimbursement of Pet Insurance fees
- Life Assurance
- Group Pension scheme
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Salary Value: £29,440.32 per annum;
Client Care Assistant - Maternity Cover employer: Linnaeus Veterinary
Village Vet Garden Suburb is an exceptional employer that prioritises the wellbeing and development of its staff, offering a supportive work culture and numerous benefits such as 5 weeks holiday, career progression opportunities, and a comprehensive wellness programme. Located in East Finchley, our team is empowered to deliver quality services while enjoying a work-life balance, making it an ideal place for those passionate about animal care and client service.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant - Maternity Cover
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Village Vet and their values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and skills confidently, especially when it comes to client care scenarios.
✨Tip Number 3
Show your personality! During the interview, let your friendly and approachable nature shine through. Remember, they’re looking for someone who can empathise with clients and create a welcoming atmosphere.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Care Assistant - Maternity Cover
Some tips for your application 🫡
Show Your Experience:Make sure to highlight your customer-facing experience in your application. We want to see how you've handled similar roles and what skills you bring to the table, especially in a veterinary setting.
Be Personable:Since this role involves interacting with clients who may be stressed about their pets, let your personality shine through! Use a friendly tone in your written application to show us you're approachable and empathetic.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Client Care Assistant role. Mention relevant skills like IT proficiency and cash handling to catch our eye.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Linnaeus Veterinary
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Care Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing appointments and handling client communications. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Empathy and Understanding
Since you'll be dealing with clients who may be distressed about their pets, it's crucial to convey empathy during the interview. Prepare examples from your past experience where you've successfully handled sensitive situations. This will highlight your ability to connect with clients and provide the support they need.
✨Demonstrate Your Organisational Skills
Being organised is key for this role. During the interview, share specific instances where you've managed multiple tasks or prioritised effectively in a busy environment. You could mention how you kept records accurate or ensured smooth client flow in previous positions, which aligns perfectly with what they're looking for.
✨Practice Your Communication Skills
Excellent verbal and written communication skills are essential for this role. Before the interview, practice answering common questions clearly and confidently. You might even want to role-play with a friend to get comfortable speaking about your experiences and how they relate to the job at Village Vet.
