At a Glance
- Tasks: Provide excellent client service and support in a veterinary reception team.
- Company: Join Eastcott Veterinary Hospital, part of the largest family-owned veterinary company.
- Benefits: Enjoy 5 weeks holiday, staff discounts, wellness programs, and career progression.
- Other info: Be part of a diverse team committed to excellence and animal welfare.
- Why this job: Make a positive impact on pet owners while working in a supportive environment.
- Qualifications: Experience in client care and strong communication skills are essential.
The predicted salary is between 13350 - 13350 € per year.
Location: Eastcott Veterinary Hospital
Job Type: Part-time, fixed term
Hours: 20 hours per week. Monday to Friday 3.30pm - 7.30pm, plus 1 in 7 Sundays
Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team. The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.
- Arranging appointments
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager
Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and help to put them at ease if they are worried or apprehensive.
This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.
What we offer:
- 5 weeks holiday + bank holidays + Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
Eastcott Veterinary Hospital is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Eastcott Veterinary Hospital, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Salary Value: £13,350.50 per annum; Salary Description: Salary, Pro rata;
Client Care Advisor (Veterinary Receptionist) Part-time employer: Linnaeus Veterinary
Eastcott Veterinary Hospital is an exceptional employer that prioritises the well-being and professional growth of its staff. With a supportive work culture, generous benefits including 5 weeks holiday, enhanced family leave, and a comprehensive wellness programme, employees are empowered to thrive both personally and professionally. As part of Linnaeus and Mars Veterinary Health, you will be part of a global network dedicated to creating a better world for pets and their people, making this a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Advisor (Veterinary Receptionist) Part-time
✨Tip Number 1
Get to know the company! Research Eastcott Veterinary Hospital and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to client care and veterinary practices. Role-play with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can help convey your commitment to the role and the company’s image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the position.
We think you need these skills to ace Client Care Advisor (Veterinary Receptionist) Part-time
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a great first impression, especially for a role that involves client interaction.
Tailor Your Application:Make sure to customise your application to fit the Client Care Advisor role. Highlight any relevant experience in customer service or veterinary settings. We love seeing how your background aligns with what we do at Eastcott Veterinary Hospital!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps readability. We appreciate straightforward communication, especially since you'll be facilitating accurate communications in the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff
Familiarise yourself with the basics of veterinary terminology and common procedures. This will not only help you answer questions confidently but also show that you're genuinely interested in the role and the care of animals.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to client care and handling difficult situations. Role-playing with a friend can help you feel more at ease and prepare you for real-life scenarios you might face at the reception.
✨Showcase Your People Skills
As a Client Care Advisor, you'll be the first point of contact for clients. Be ready to share examples of how you've handled challenging customer interactions in the past. Highlight your ability to remain calm and professional, even under pressure.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team culture, training opportunities, or how they handle emergencies. It shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
