At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and support our veterinary team.
- Company: Join Norwood Veterinary Group, part of the largest family-owned veterinary company globally.
- Benefits: Enjoy 5 weeks holiday, career progression, wellness programs, and staff discounts.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make a difference in pets' lives while working in a friendly, supportive environment.
- Qualifications: Customer service experience preferred; passion for animals is essential.
The predicted salary is between 21365 - 21365 € per year.
Location: Norwood Veterinary Group
Job Type: Permanent, Part-time
Hours: 32 hours per week, Monday to Friday. Plus 1 in 4 weekends
Shifts: Between 8.30 - 19:15
We have an exciting opportunity for a Receptionist to join the fantastic team at Norwood. We are looking for an enthusiastic and compassionate receptionist to join our friendly and forward-thinking team. You will be responsible for welcoming clients and their pets to the practice in a warm, professional manner and providing support to our friendly team. Previous experience preferred but not necessary as full training will be provided.
Roles and responsibilities include:
- Meeting and greeting clients at the front desk
- Answering phone calls to book appointments, medication requests and general enquiries
- Registering new clients and their pets
- Monitoring the admin emails
- Checking online bookings are allocated
- Recommending Pet Health for Life
- Dealing with day to day enquiries
- Liaising with the vets and nurses regarding appointments
- Debt handling
- Scanning and uploading documents
- Allocating messages/requests on the practice management system
- Keeping the reception area clean, tidy and presentable
- Stock counting/monitoring
What we’re looking for:
- Experience dealing with customers in a customer-facing role
- Strong administration and organisation skills
- Ability to work well under pressure
- Confident using the telephone
- Excellent IT skills – Microsoft (Outlook, Word and Excel)
- Have a passion and love for animals!
What We Offer:
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities, CPD encouraged and funded
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
About us: Norwood Veterinary Group is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Norwood Veterinary Group, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.
Veterinary Receptionist in Beverley employer: Linnaeus Veterinary
Norwood Veterinary Group is an exceptional employer that prioritises the well-being of its staff while fostering a supportive and inclusive work culture. With generous benefits such as 5 weeks holiday, career progression opportunities, and a comprehensive wellness programme, employees are empowered to thrive both personally and professionally. Located in a vibrant community, this role offers the chance to be part of a passionate team dedicated to providing excellent care for pets, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Receptionist in Beverley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Norwood Veterinary Group. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing your experience and passion for animals during the actual interview.
✨Tip Number 3
Show your personality! When you meet the team, let your enthusiasm shine through. Being warm and approachable is key for a receptionist role, so don’t be afraid to show your love for pets and people alike!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your commitment to joining our fantastic team.
We think you need these skills to ace Veterinary Receptionist in Beverley
Some tips for your application 🫡
Show Your Passion for Animals:When writing your application, let your love for animals shine through! Share any experiences you have with pets or in animal care, as this will resonate with us and show that you're a great fit for our team.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Veterinary Receptionist role. Highlight relevant customer service experience and any admin skills you possess, so we can see how you’ll fit right into our friendly team.
Be Professional Yet Warm:Since you'll be the first point of contact for clients and their pets, it's important to convey a warm and professional tone in your application. Use friendly language that reflects our values and shows you’re ready to welcome clients with a smile.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Linnaeus Veterinary
✨Know Your Stuff About Pets
Brush up on your knowledge of common pets and their needs. Being able to chat about pet care or even share a personal story about your own furry friend can show your passion and make you stand out.
✨Practice Customer Service Scenarios
Think about how you would handle different customer situations, like a worried pet owner or a busy phone line. Practising these scenarios can help you feel more confident and prepared during the interview.
✨Show Off Your IT Skills
Since the role requires good IT skills, be ready to discuss your experience with Microsoft Office and any other relevant software. Maybe even mention a time when you used these skills to solve a problem or improve efficiency.
✨Be Warm and Welcoming
Remember, this job is all about making clients and their pets feel comfortable. During the interview, let your friendly personality shine through. A warm smile and positive attitude can go a long way in showing you’re the right fit for the team.
