At a Glance
- Tasks: Welcome clients, manage appointments, and provide support in a busy veterinary environment.
- Company: Warren House Vets, a caring team dedicated to exceptional pet care.
- Benefits: Generous holiday, career growth, wellness programs, and staff discounts.
- Other info: Full training provided; perfect for those passionate about animal care.
- Why this job: Join a compassionate team and make a difference in clients' lives every day.
- Qualifications: Friendly, communicative, and able to thrive in a fast-paced setting.
The predicted salary is between 26707 - 26707 £ per year.
Location: Warren House Vets, all sites
Salary: £26,707.20 (full‑time equivalent)
Job Type: Permanent, part time
Hours: 34 hours per week, job share considered. Shifts 8am‑6.45pm weekdays, one in five Saturdays 8.45am‑4.45pm
Responsibilities
- Meet and greet clients
- Answer phone calls
- Book appointments using a diary management system
- Perform general administrative work
- Manage stock control and clean public and clinical areas
- Provide a calm and supportive presence for clients in an emotive environment
Qualifications & Skills
- Friendly, caring and compassionate individual with excellent communication and administrative skills
- Confident working in a busy, client‑facing role
- Previous experience in a veterinary practice desirable but not essential; full training will be provided
- Ability to remain calm and supportive under pressure
Benefits
- 5 weeks holiday + bank holidays + birthday leave
- Career progression opportunities
- Staff discount schemes
- Life assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E‑car salary sacrifice scheme
- Employer contribution pension scheme
- Recruitment referral reward scheme
- Wellness program: employee assistance, eye care voucher, free annual flu jab, cycle to work scheme
About us
The Warren House Veterinary Surgery first opened in 1982 at the Rochester site and now operates a group of four small animal practices in the Medway Towns. With 8 veterinarians, 15 registered vet nurses, 3 veterinary clinical assistants and 12 client care team members, we deliver high‑standard care and exceptional customer service to our clients and their pets.
Client Care Assistant (Receptionist) in Rochester employer: Linnaeus Veterinary Limited
Avonvale Vets is an exceptional employer for aspiring veterinary professionals, offering a supportive environment where you can train to become a Registered Veterinary Nurse while balancing practical experience and academic study. Located in the picturesque Warwickshire, the practice fosters a close-knit team culture with ample opportunities for career progression, generous benefits including extensive CPD funding, and a strong focus on employee wellness and support.
Contact Details:
Linnaeus Veterinary Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant (Receptionist) in Rochester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Linnaeus Veterinary Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Linnaeus Veterinary Limited and let us see your personality shine through!
We think you need these skills to ace Client Care Assistant (Receptionist) in Rochester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Linnaeus Veterinary Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Linnaeus Veterinary Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Linnaeus Veterinary Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Linnaeus Veterinary Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Linnaeus Veterinary Limited will surely appreciate.
