Receptionist in Lancaster

Job Title: Receptionist Practice: Bay Vets Location: Flexible to cover all 4 sites Hours: Average 37.125 (including 1 in 4 weekend mornings) Salary: £24,788 per annum

We have an exciting opportunity for a Receptionist to join our friendly team at Bay Vets.

This role is a key customer contact role and is crucial to the success of the practice.

It provides the first point of contact for all clients, suppliers, visitors and other people either by telephone or face‑to‑face, and as such represents the ‘face’ of the organisation and nearly all clients’ first impressions will be made upon those interactions.

Responsibilities

• Familiarise yourself on a daily/shift basis with expected clients and the treatments they are receiving.
• Ensure the client waiting area is clean, tidy, and remains a pleasant environment.
• Clean, monitor and re‑stock consulting rooms daily.
• Greet clients by name if known and use their name during conversations.
• While handling phone calls, acknowledge the arrival of clients in the reception area with eye contact and/or a hand wave.
• Answer the telephone promptly using the agreed practice greeting.
• Use the client system to the benefit of the practice and the services it provides – book appointments, re‑checks, surgeries, medical procedures, record client arrivals, take payments and update client/patient details.
• Explain any delays to clients promptly and ensure the comfort of clients and patients during their wait.
• Provide directions to the practice to clients or suppliers when required.
• Know the range of services the practice provides and the species it treats.

Qualifications and Skills

• Good oral communication skills including conflict resolution.
• Smart appearance and confident, friendly manner.
• Accurate and reliable message‑taking skills and ability to prioritise.
• Good keyboard skills and ability to learn new software programs (training on PMS will be given).
• Good numerical skills and absolute trustworthiness regarding money handling.
• Strong organisational skills and attention to detail, absolute confidentiality and awareness of security.
• Competent user of Word and Excel.
• Ability to work as a team.
• Ability to use initiative and prioritise own workload.
• Car driver and willing to travel to other surgeries as required.
• Desirable – experience and confidence in basic animal handling.
• Experience of working in a similar role in a comparable environment.

What We Offer

• 5 weeks holiday + bank holidays + birthday leave.
• Career progression opportunities.
• Staff discount schemes.
• Life assurance.
• Enhanced equal family leave.
• E‑car salary sacrifice scheme.
• Employer contribution pension scheme.
• Wellness program including: employee assistance program, eyecare voucher scheme, free annual flu jab.
• Cycle to work scheme.
• Recruitment referral reward scheme.

Bay Vets is part of Linnaeus and Mars Veterinary Health, the largest family‑owned veterinary company in the world.

Being privately owned, we can truly be driven by our purpose, to create a better world, and think long‑term as opposed to being focused solely on short‑term profits.

At Linnaeus, a better world for pets starts with a better world for our people.

Our associates are over 6000 strong and empowered to speak up, step up and deliver quality services.

You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.

We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.

If you need any support in completing your application or simply want to find out more about Bay Vets, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup. co. uk.

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