At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and handle inquiries with a friendly approach.
- Company: Join DWR Veterinary Specialists, a caring team dedicated to animal health.
- Benefits: Enjoy 5 weeks holiday, career growth, and wellness perks like free flu jabs.
- Other info: Flexible part-time hours with opportunities for professional development.
- Why this job: Make a difference in pet care while gaining valuable experience in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 16875 - 16875 £ per year.
Part‑time Client Experience Team Member – permanent role, 25 hours per week (Monday to Friday, 5pm–10pm) at DWR Veterinary Specialists.
Responsibilities
- Greeting emergency clients and their pets upon arrival in a warm and friendly manner
- Communicating directly with our vets and nurses regarding appointments, clients and patients
- Explaining to clients the status of their accounts, taking payments and issuing invoices
- Checking accounts before discharge to ensure they are up to date and correct
- Arranging routine and emergency appointments from referring veterinarians in primary care practice
- Fielding phone and electronic enquiries from clients, referring veterinarians and colleagues
- Maintaining patient clinical records using our practice management software system
Benefits
- 5 weeks holiday plus bank holidays and birthday leave
- Extensive free online Linnaeus CPD programme
- Career progression opportunities
- Staff discount schemes
- Life assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E‑car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness programme including an employee assistance programme, eyecare voucher scheme, free annual flu jab, cycle‑to‑work scheme, recruitment referral reward scheme
Salary
£16,875 per annum.
Contact Details:
Linnaeus Veterinary Limited Recruitment Team
We think you need these skills to ace Client Experience Team Member
Customer Service Skills
Communication Skills
Attention to Detail
Time Management
Problem-Solving Skills
Technical Proficiency in Practice Management Software
Interpersonal Skills
