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- Tasks: Welcome clients and their pets, manage appointments, and provide excellent customer service.
- Company: Join a progressive 24/7 veterinary hospital dedicated to exceptional care.
- Benefits: Competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Make a difference in pets' lives while developing your customer service skills.
- Qualifications: Positive attitude, strong communication skills, and ability to work under pressure.
- Other info: Dynamic role with a friendly team and a chance to learn in a fast-paced setting.
Village Vet Milton is a very busy, progressive and forward thinking veterinary hospital. Open 24/7 365 days of the year, we pride ourselves on both our day to day and emergency veterinary care. We also work closely with other local practices providing 24 hour support as their emergency veterinary provider.
We are currently seeking an evening Client Care Assistant to join our team. You will be front of house, welcoming clients and their pets into the branch, and your shifts will cover some of our emergency hours in the evening. Being efficient, pleasant and courteous to clients and their animals at all times. Ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing. Cleaning the consultation and waiting areas throughout the evening.
We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service, who is calm and able to demonstrate empathy in an emergency. The successful applicant will be working front of house in our reception areas, taking calls for our emergency service, taking payments, speaking with clients and undertaking general administrative tasks, within a small friendly team of night staff.
Responsibilities- Manage and deal with appointment bookings in a professional and efficient manner
- Support the business with a range of administrative duties
- Have a high level of attention to detail
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice
- Be happy to discuss financial issues with clients if needs be
- Management of the practice diary to ensure all patients are booked in efficiently according to the hospital conditions and urgency of the case
- Maintain the highest professional and ethical standards
- Make sure communication is to a high standard with referring vets and colleagues
- Ensure that a high standard of client care is maintained at all times
- Work closely with your vet and neighbouring branches
- Serving customers and taking payments, advising customers on products and services
- Banking duties
- A proactive, positive attitude
- Adapt well to learning a new system if no previous experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Works well within a team and be a positive member of the team
- Ability to work at a fast working pace under pressure and managing own workload when the branch runs at a slower pace
- Professional approach to work
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills - Microsoft (Outlook, Word and Excel)
Salary: £12.33 per hour
Veterinary Receptionist Evenings - Milton employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
We think you need these skills to ace Veterinary Receptionist Evenings - Milton
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let us know why you love working with animals and their owners. Share any relevant experiences that highlight your enthusiasm for providing excellent customer service in a veterinary setting.
Tailor Your CV: Make sure your CV is tailored to the role of Veterinary Receptionist. Highlight your communication skills, attention to detail, and any experience in fast-paced environments. We want to see how you can fit into our busy team!
Be Professional Yet Friendly: In your cover letter, strike a balance between professionalism and friendliness. We’re looking for someone who can be courteous and empathetic, especially during emergencies, so let your personality shine through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Village Vet Milton!
How to prepare for a job interview at Linnaeus Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Veterinary Receptionist. Familiarise yourself with the tasks mentioned in the job description, like managing appointment bookings and handling emergency calls. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about client care, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you had to remain calm under pressure or show empathy, especially in challenging scenarios. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations, such as dealing with an upset client or managing multiple tasks during busy hours. Practise your responses to these scenarios, focusing on how you would maintain professionalism and ensure a smooth client experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how they handle emergencies. This shows your genuine interest in the position and helps you assess if the workplace is the right fit for you.