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- Tasks: Assist clients and vets with appointments, payments, and insurance claims in a supportive role.
- Company: Join Veterinary Specialists Scotland, a leading provider of veterinary care dedicated to animal health.
- Benefits: Enjoy 5 weeks holiday, career growth, staff discounts, wellness programs, and more!
- Why this job: Make a difference in animal care while developing your skills in a compassionate environment.
- Qualifications: No specific qualifications required; just bring your passion for helping others and animals.
- Other info: This is a permanent full-time role with flexible responsibilities between client care and accounts.
The predicted salary is between 36000 - 60000 £ per year.
Veterinary Specialists Scotland are hiring a new Client Services Advisor team member. The Client Services Advisor role is a dual position and serves as a member of both the Client Care Team and Client Accounts Team providing an excellent service to our clients and referring vets. Time will be split flexibly between the 2 roles, on a full day per discipline basis and as agreed with the Client Care Manager. It will potentially require the employee to spend more time doing one role than the other, based on ongoing requirements and will involve all the elements of both roles, not restricted to:
- Arranging appointments
- Advising on our payment policies
- Taking payments
- Processing insurance claims
- Keeping accurate records
- Various clerical duties related to animal patient care and treatment
- Helping to facilitate accurate communications between clients, veterinary surgeons, nursing staff and our management team
This is a permanent full-time role.
Role and Responsibilities- All accounts administration processes to ensure smooth functioning of account and debt management, including insurance claims and payment plans.
- Support the Accounts Manager to ensure efficient working processes to minimise client complaints and improve customer service.
- To process payments/deposits accurately and efficiently and allocate the client's record on the practice management system.
- Process insurance claim forms on behalf of clients ensuring all sections completed correctly, responsible for submitting in a timely manner in line with deadlines.
- To work towards the goal of 100% collection of fees for services rendered.
- To be efficient, pleasant, courteous, polite, concerned and helpful at all times. Clients can often be distressed or worried and need extra understanding and empathy from the client care team.
- Ensure information packs are sent to clients, advising on payment policy and assisting with paperwork.
- Answer the phone promptly and courteously.
- Liaise with referring vets and hospital specialists to ensure appointments are provided within an acceptable timescale.
- 5 weeks holiday + bank holidays + Birthday Leave.
- Career progression opportunities.
- Staff discount schemes.
- Life Assurance.
- Enhanced equal family leave.
- E-car salary sacrifice scheme.
- Employer contribution pension scheme.
- Wellness program including Employee assistance program.
- Eyecare voucher scheme.
- Free annual Flu jab.
- Cycle to work scheme.
- Recruitment referral reward scheme.
Veterinary Client Services Advisor employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Services Advisor
✨Tip Number 1
Familiarise yourself with the veterinary industry and client care best practices. Understanding the nuances of client interactions, especially in a veterinary setting, will help you stand out as someone who genuinely cares about both animals and their owners.
✨Tip Number 2
Practice your communication skills, particularly in handling distressed clients. Role-playing scenarios with friends or family can prepare you for real-life situations where empathy and clarity are crucial.
✨Tip Number 3
Get comfortable with administrative tasks related to accounts and insurance claims. Familiarity with these processes will not only boost your confidence but also demonstrate your readiness to take on the responsibilities of the role.
✨Tip Number 4
Network with professionals in the veterinary field. Attend local events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Veterinary Specialists Scotland.
We think you need these skills to ace Veterinary Client Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Veterinary Client Services Advisor position. Tailor your application to highlight relevant experience in client care, accounts administration, and communication skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and include specific achievements that demonstrate your ability to handle client interactions and manage accounts effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of the veterinary field and your ability to empathise with clients. Mention any specific experiences that relate to the tasks outlined in the job description.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a client-facing role.
How to prepare for a job interview at Linnaeus Group
✨Show Your Empathy
As a Veterinary Client Services Advisor, you'll be dealing with clients who may be distressed about their pets. Make sure to demonstrate your understanding and empathy during the interview. Share examples of how you've handled sensitive situations in the past.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how your skills align with both the Client Care and Client Accounts roles. This shows that you're serious about the position and understand what it entails.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've successfully communicated with clients or colleagues in previous jobs. This will help demonstrate your ability to facilitate accurate communications between clients and veterinary staff.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and career progression opportunities. This not only shows your interest in the role but also helps you determine if it's the right fit for you.
