JOB TITLE: CLIENT CARE ASSISTANTSITE: LONDON VET SPECIALISTS, HAMMERSMITH, LONDON, W6 9RSREPORTING TO: CLIENT CARE MANAGERLondon Vet Specialists have an exciting opportunity for an organised and professional Client Care Assistant to join their team. In this role you will have the opportunity to work in a thriving state-of-the-art multidisciplinary veterinary referral hospital, providing exceptional client experience, and pivotal to the delivery of patient care. The role is full-time at 40-hours per week.The purpose of this position is to serve as a member of the Client Care Team, delivering high level customer service, to our clients, visitors, and referring vet practices.This will include:Arranging referral appointments for routine, urgent, and emergency care.Client experience throughout their pet’s hospital journey.Financial processes of payments & insurance claims.Liaising with referring veterinary practises, insurance companies, and pet owners.Clear closed loop communication pathways with clinical teams.Accurate digital record keeping across various platform.Supporting clients through the emotional challenges of their pet’s care.Our client care assistants should create the image and the first impression of our business, remaining calm, courteous, empathetic, and professional. Our client care assistants should make a positive impression, ensuring clients feel confident in our service, and at ease whilst under our care.This position requires a practical knowledge of the hospital’s multidisciplinary services; the basic principles and regulations governing visitors; dispensing restrictions; basic veterinary care, and recognition of an emergency. Accuracy in transcribing information with the knowledge of the terminology and standard operating procedures. Processing insurance claims both for direct payment and on behalf of clients will be a key aspect of this role.What We're Looking forThe need to be confident, committed, and able to work well under pressure, with exceptional organisational skills. Their ability to prioritise and multi-task is vital. Their ability to work well within an evolving team is crucial, as well as being confident to self-autonomously and independently focus on activities.Previous experience in veterinary hospital or high-end customer service position is essential for this role. The ideal candidate will be suitability qualified diploma holder in customer services, BVRA certificate holder, or equivalent qualification/s. They will have a minimum of 1-year experience within veterinary, desirably at referral hospital level.What We offer5 weeks holiday plus bank holidays and Birthday LeaveCareer progression opportunitiesStaff discount schemesLife AssuranceEnhanced sickness payEnhanced equal family leaveE-car salary sacrifice schemeEmployer contribution pension schemeWellness program including:Employee assistance programEyecare voucher schemeFree annual Flu jabCycle to work schemeRecruitment referral reward scheme.About UsLondon Vet Specialists originated as a boutique small animal referral centre in Belsize Park, where in Spring 2024, the hospital began a new chapter with a major expansion and relocation to a new state-of-the-art site in Hammersmith, West London. The hospital boasts an incredible location on the banks of the river Thames and nestled within the bustling and thriving Hammersmith & Fulham neighbourhood. We currently have specialists in multiple disciplines including Anaesthesia, Cardiology, Dermatology, Internal Medicine, Neurology, Ophthalmology, Oncology, Orthopaedics, Soft Tissue Surgery, and Radiology.London Vet Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about London Vet Specialists, Linnaeus or the role, please contact our Talent Acquisition team at careers@linnaeusgroup.co.uk.#LI-OH1 #LI-Onsite #INDSUPSalary Value:£28,500 per annum; #J-18808-Ljbffr
Veterinary Client Care Assistant employer: Linnaeus Group
Chess Veterinary Clinic is an exceptional employer, offering a supportive work culture that prioritises professional development and mentorship for its veterinary team. Located in the picturesque areas of Rickmansworth and Chorleywood, the clinic provides a balanced 40-hour rota, allowing for a fulfilling work-life balance while engaging in diverse surgical and consultative cases. With state-of-the-art facilities and a commitment to clinical excellence, this role presents a unique opportunity for growth and innovation in veterinary care.
