At a Glance
- Tasks: Provide 2nd and 3rd Line Application Support and troubleshoot issues.
- Company: Join Mars Veterinary Health, a leader in veterinary care across Europe.
- Benefits: Enjoy a supportive culture with wellbeing programmes and career development.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in the lives of pets and their owners.
- Qualifications: 4+ years in IT support with strong application troubleshooting skills.
The predicted salary is between 40000 - 50000 € per year.
We are looking for a proactive and customer‑focused IT Application Analyst to join our Application Services Team. This is an exciting opportunity for someone with strong application support experience who enjoys troubleshooting, improving services, and working across both cloud and on‑premise environments. In this role, you will provide 2nd and 3rd Line Application Support, manage incidents through to resolution, and work closely with internal stakeholders and third‑party vendors to ensure the stability and performance of business‑critical applications.
Key Responsibilities
- Act as a key point of contact for the Application Services Team
- Provide 2nd and 3rd Line support for supported business applications
- Own and manage escalated incidents through to successful resolution
- Conduct incident investigations and coordinate resolutions for customers
- Liaise with and manage third‑party vendors during Incident, Change, and Request activities
- Configure, develop, test, maintain, and support application services
- Administer user access and fulfil service requests in line with security policies and procedures
- Perform root cause analysis and implement corrective actions to improve application stability
- Proactively monitor core application services and initiate incident management processes where required
- Identify and recommend improvements to application services across the business
- Carry out regular maintenance activities including software updates, backups, and patching
- Support project delivery activities on behalf of the Applications Team
- Create and maintain technical and operational documentation
- Conduct application testing and peer reviews of improvements across the application estate
Essential Experience
- 4+ years' experience in IT Operational Support (1st or 2nd Line) with a strong focus on applications
- Strong hands‑on experience supporting business applications
- Experience working within ITIL frameworks
- Service Operations experience working to SLAs and KPIs
- Knowledge of Incident, Request, and Change Management processes
- Experience in application configuration and maintenance
- Experience supporting SaaS applications such as Microsoft Azure or supporting/configuring off‑the‑shelf applications
Knowledge & Technical Skills
- Strong troubleshooting skills across both on‑premise and cloud‑based applications
- Good working knowledge of the Microsoft Office suite
- Understanding of Incident Management processes
- Awareness of development and software delivery processes
Skills & Attributes
- Excellent written and verbal communication skills
- Ability to communicate effectively with internal and external stakeholders
- Experience coordinating incidents with third‑party suppliers on behalf of customers
- Strong analytical and application problem‑solving skills
- Ability to work both remotely and on‑site while managing workload independently
- A proactive attitude with a willingness to investigate unfamiliar issues and see problems through to resolution
Desirable
- ITIL v3 or ITIL v4 Certification
About Mars Veterinary Health (MVH) Europe
Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 18 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety. AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. At MVH Europe we prioritise a culture of accountability, inclusion and wellbeing. We believe our purpose to make a better world for pets starts with building a better world for our people. We support our teams through strong governance, comprehensive wellbeing programmes and a shared passion for delivering exceptional outcomes in veterinary care.
IT Applications Analyst in Solihull employer: Linnaeus Group
Mars Veterinary Health (MVH) Europe is an exceptional employer that fosters a culture of collaboration, accountability, and continuous development. As part of our Application Services Team, you will enjoy a supportive work environment that prioritises employee wellbeing and offers opportunities for professional growth, all while contributing to our mission of delivering high-quality veterinary care across Europe. With access to comprehensive wellbeing programmes and a commitment to excellence, MVH Europe is dedicated to creating a better world for both pets and our people.
StudySmarter Expert Advice🤫
We think this is how you could land IT Applications Analyst in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in application support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills. Be ready to discuss specific incidents you've managed and how you resolved them. We want to hear about your hands-on experience with both cloud and on-premise applications!
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've improved application services or tackled unfamiliar issues. This will demonstrate your commitment to continuous improvement, which is key for us.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Mars Veterinary Health.
We think you need these skills to ace IT Applications Analyst in Solihull
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in application support. We want to see how your skills align with the role of IT Applications Analyst, so don’t hold back on showcasing your troubleshooting prowess!
Show Off Your Communication Skills:Since you'll be liaising with internal stakeholders and third-party vendors, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Relevant Experience:We’re looking for someone with strong hands-on experience supporting business applications. Be sure to mention any specific applications or environments you've worked with, especially if they relate to cloud or on-premise systems.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re after!
How to prepare for a job interview at Linnaeus Group
✨Know Your Applications
Before the interview, make sure you have a solid understanding of the business applications mentioned in the job description. Familiarise yourself with common issues and troubleshooting techniques related to these applications, especially those in cloud environments like Microsoft Azure.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved incidents or improved application stability. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Communicate Effectively
Since this role involves liaising with internal stakeholders and third-party vendors, practice articulating your thoughts clearly. Think about how you can demonstrate your excellent written and verbal communication skills during the interview.
✨Understand ITIL Frameworks
Brush up on your knowledge of ITIL processes, particularly Incident, Request, and Change Management. Be ready to discuss how you've applied these frameworks in your previous roles and how they can benefit the Application Services Team.
