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- Tasks: Lead and inspire teams to enhance pet care and client experiences across multiple practices.
- Company: Join Linnaeus, part of Mars Veterinary Health, a leader in veterinary care.
- Benefits: Enjoy a comprehensive wellbeing package, professional development, and a supportive culture.
- Why this job: Make a real difference for pets while growing your leadership skills in a dynamic environment.
- Qualifications: 5+ years of experience in a leadership role, preferably in veterinary or healthcare settings.
- Other info: Be part of a diverse team committed to excellence and making a positive impact.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a dynamic and driven leader for this pivotal, hands-on role. As a key force behind improving pet care and enhancing the client & Associate experience across your region's business units, you will be instrumental in driving service excellence and operational efficiency. In this senior role, you'll inspire and elevate the practice leadership, honing their strategic thinking, people management, and commercial acumen. You'll foster collaboration across your sites and the broader group. Your guidance will ensure consistent operational excellence and help deliver the region's annual business plan. You will have full accountability for the P&L and key performance metrics for your group of practices, working closely with the Primary Care Regional Veterinary & Nursing Leads to align and achieve shared goals. You will drive the region to deliver our overarching purpose of making A BETTER WORLD FOR PETS.
Responsibilities
- Support the Area Operations Director to deliver the annual business plan, providing insight, KPI oversight and analysis to inform business reviews and priority actions.
- Own alignment and delivery of annual business planning across all business units, ensuring clarity, consistency and regular review.
- Partner with local leadership teams to deliver operational excellence through coaching, role modelling and continuous improvement, maximising productivity, capacity and capability.
- Ensure working practices, rotas and resource models meet patient needs, client demand and Associate wellbeing.
- Champion the One Linnaeus culture by embedding best practice, quality-first ways of working, effective communication and knowledge sharing across the region.
- Provide visible, hands-on leadership by spending at least 80% of time on site, working closely with Regional Veterinary and Nursing Leads to deliver shared objectives and support new initiatives.
- Ensure the client service proposition is delivered in line with Linnaeus brand values, supporting pilots, regional projects and feedback-led improvement.
- Work with P&O Business Partners and practice leaders to deliver robust people plans, covering engagement, retention, wellbeing, talent development and succession planning.
- Maintain strong governance through health & safety, property and maintenance compliance, while promoting cost-conscious decision making.
- Build strong partnerships with referral practices, lead integration of new Primary Care businesses, and support wider regional sustainability goals.
A strong track record of leading and developing teams, driving engagement, wellbeing and high performance in service-led environments. Strong commercial knowledge (clinical or non-clinical) with experience delivering operational excellence, KPIs and sustainable growth within complex organisations. Confident influencer, able to build trusted relationships, lead through change, coach senior leaders and think broadly to deliver impact beyond individual sites.
Qualifications
- A positive, solutions-focused mindset and the credibility to operate at senior level.
- Clear, engaging communicator, comfortable working both independently and collaboratively across multiple stakeholders.
- Degree-qualified or equivalent professional experience (5+ years), with a full UK driving licence and flexibility to travel.
- Experience within a Veterinary or Healthcare setting, preferably leading a multisite business.
- Clinical governance and quality improvement including auditing, practice standards and other accreditation bodies.
- Knowledge of RCVS Code of Professional Conduct, disciplinary processes, and processes for complaint handling.
Benefits
Linnaeus is part of Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
Linnaeus Associate employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linnaeus Associate
✨Tip Number 1
Network like a pro! Get out there and connect with people in the veterinary and healthcare sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for pet care! When you get the chance to chat with hiring managers or during interviews, share your experiences and stories that highlight your commitment to improving the client and Associate experience. Let them see your enthusiasm for making a difference in the field.
✨Tip Number 3
Prepare for those interviews! Research the company’s values and recent projects, especially around operational excellence and service delivery. Tailor your answers to reflect how your skills align with their goals, and don’t forget to ask insightful questions that show you’re genuinely interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission to create a better world for pets. Keep an eye on our careers page for the latest opportunities and don’t hesitate to apply!
We think you need these skills to ace Linnaeus Associate
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for pets shine through! We want to see how your passion aligns with our mission of making a better world for pets. Share any relevant experiences that highlight your commitment to animal care.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Linnaeus Associate role. Highlight your leadership experience and operational excellence skills, as these are key to driving service quality in our practices.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity and directness!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application will be reviewed by the right people who are excited to find the next great addition to our team!
How to prepare for a job interview at Linnaeus Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the Linnaeus Associate role. Brush up on operational excellence, KPIs, and the importance of client service in a veterinary setting. Being able to discuss these topics confidently will show that you’re serious about the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and driven engagement in previous roles. Think about times when you’ve inspired others or improved processes. This is a senior role, so demonstrating your ability to influence and coach will be key.
✨Emphasise Collaboration
Since this role involves working closely with various teams, be ready to discuss how you foster collaboration. Share experiences where you’ve built strong partnerships or led cross-functional projects. Highlighting your teamwork skills will resonate well with the interviewers.
✨Align with Their Values
Familiarise yourself with Linnaeus's mission of making a better world for pets. Be prepared to discuss how your personal values align with this purpose. Showing that you’re not just looking for a job, but are genuinely passionate about their mission, can set you apart from other candidates.
