Lead Client Care Assistant (Lead Receptionist)

Job Title: Lead Client Care Assistant (Lead Receptionist)

Location: 11 Belsize Terrace, Hampstead

Hours: Full time

Salary: £27,500 per annum

Practice: Village Vet (Hampstead)

Job Type: Permanent, Full-time

Hours: 42 Hours per week

Village Vet is looking for a confident, pro-active associate to join our friendly team as a Client Care Lead!

Your role and responsibilities
The ideal candidate will be able to demonstrate extensive client care experience within the veterinary (or similar) industry and prior leadership experience is a must. This role will also have a focus on insurance claims, so knowledge of the veterinary insurance process would be a bonus!
We need someone that is able to lead by example to promote positive, open communication across all teams and go above and beyond for our clients.
This role will require extensive communication with clients, staff, the wider team and other businesses by telephone, face-to-face, email, and possibly some good, old-fashioned letter writing, so you must be confident and competent across all.

Other duties include, but are not limited to:

• Working closely with senior managers in the clinical, marketing, financial, and human resources teams to deliver and promote practice objectives.
• Liase with clients, the clinical team, and insurance companies to ensure claims are managed and processed correctly.
• Manage, motivate, and support the reception team in upholding our high standards.
• Act as line manager to the reception team, organizing regular appraisals and team meetings.
• Create team rota and manage TOIL, absences, and holiday requests/cover.
• Ensure practice GDPR compliance.
• Create weekly expense reports.
• Aid in recruitment, induction, and training of staff.
• Respond to client feedback and implement changes where necessary.
• Manage consultation and surgical diary appropriately.

Benefits:

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Extensive free online Linnaeus CPD program and BVRA training
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

About Us:
Village Vet is a progressive, forward-thinking veterinary group consisting of primary care practices, 24-hour hospitals, and referral centres across London, Hertfordshire, and Cambridge. We believe in supporting our staff, investing in our facilities, and ensuring that our clients and their pets receive only the very best, modern care. Our staff are motivated and encouraged to gain additional certifications across all levels of employment and we offer career progression within our group.

Interested? Please click the \’Apply now\’ at the top of the screen, providing both cover letter and CV.
Or, for any questions, contact Stephanie.

Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We are committed to fostering a culture that is inclusive and diverse for all our associates.

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