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- Tasks: Join our front-of-house team, welcoming clients and providing top-notch care.
- Company: Blythwood Vets is a well-established veterinary group with over 40 years of experience.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programs.
- Why this job: Be part of a supportive team in a high-end practice making a real difference.
- Qualifications: Experience in the veterinary industry and excellent communication skills are essential.
- Other info: Training provided for in-house software; apply now to join our passionate team!
The predicted salary is between 19988 - 30000 £ per year.
An exciting opportunity has opened at Blythwood Vets for an experienced and enthusiastic Client Care Assistant to join our fantastic front-of-house team! The role involves direct interaction with clients at our reception desk and encompasses all aspects of client care support.
Your role and responsibilities:
- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments.
- Promoting offers and services.
- Remaining calm, courteous, and professional at all times, regardless of a client or visitor’s behaviour.
Required Skills and Experience:
- Must have experience working within the Veterinary industry.
- Experience working with the public in person and by telephone.
- A passion for working with the public.
- Good telephone manner.
- The ability to communicate well with clients and colleagues, face to face, telephone, and email.
- PC literate with Excel and Word.
- Negotiation and problem-solving skills.
- Sound literacy and numeracy skills.
- Able to adapt and quickly use in-house computer applications and software (training will be provided).
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave.
- Career progression opportunities.
- Staff discount schemes.
- Life Assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- Employer contribution pension scheme.
- Wellness program including: Employee assistance program.
- Eyecare voucher scheme.
- Free annual Flu jab.
- Cycle to work scheme.
- Recruitment referral reward scheme.
We are a multi-site veterinary group with four practices located in Hatch End, Bushey, Northwood, and Stanmore. A high-end first opinion practice which has been established in the local area for over 40 years. We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres.
To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley.
Client Care Assistant (Veterinary Receptionist) employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist)
✨Tip Number 1
Familiarise yourself with the veterinary industry and current trends. Being knowledgeable about common pet care issues and services can help you engage more effectively with clients during your interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves answering customer queries, being able to convey information clearly and courteously will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled difficult situations in previous roles. This will demonstrate your capability to remain calm and professional under pressure.
✨Tip Number 4
Research Blythwood Vets and their values. Understanding their approach to client care and the services they offer will allow you to tailor your responses and show genuine interest in becoming part of their team.
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the veterinary industry and customer service. Emphasise any roles where you interacted with clients, managed queries, or handled administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with the public and your ability to remain calm under pressure. Mention specific experiences that demonstrate your skills in communication and problem-solving.
Highlight Relevant Skills: In your application, clearly outline your proficiency with software like Excel and Word, as well as your ability to adapt to new systems. Mention any negotiation skills and your approach to managing customer expectations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Linnaeus Group
✨Show Your Passion for Animal Care
Make sure to express your enthusiasm for working with animals and the veterinary industry. Share any relevant experiences that highlight your commitment to animal welfare and client care.
✨Demonstrate Excellent Communication Skills
Since the role involves direct interaction with clients, practice clear and friendly communication. Be prepared to discuss how you handle difficult conversations or manage client expectations.
✨Familiarise Yourself with Common Veterinary Terms
Brush up on basic veterinary terminology and common procedures. This will not only show your knowledge but also your willingness to learn and adapt in a veterinary environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to remain calm under pressure. Think of examples from your past experiences where you successfully managed challenging situations.
