At a Glance
- Tasks: Welcome clients and their pets, manage appointments, and provide top-notch customer service.
- Company: Join Village Vet Hampstead, a thriving practice with a supportive team.
- Benefits: Enjoy 5 weeks holiday, career progression, and wellness programs.
- Other info: Flexible hours with opportunities for growth in a dynamic environment.
- Why this job: Make a real difference in pet care while developing your skills.
- Qualifications: Customer-focused attitude and excellent communication skills required.
The predicted salary is between 27759 - 30843 £ per year.
Are you seeking a new opportunity in a thriving practice with an amazing team and plenty of opportunities for growth and development? Keep reading! We're looking for a Client Care Assistant to join our Hampstead Hospital team and would love to hear from you.
Location: Village Vet Hampstead 11 Belsize Terrace NW3 4AX
Salary: £27,759.00 - £30,843.00 p/a
Job Type: Full time, permanent
Hours: 42 hours per week Mon – Fri with occasional weekends
Your role and responsibilities:
Village Vet are looking for a Client Care Assistant at our Village Vet Hampstead Hospital. You will be front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times. Ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing. The successful candidate will be a very flexible, sociable and adaptable person with a passion for amazing customer service. On average this is 42 hours per week. Due to the nature of the role, please only apply if you are flexible and able to work early mornings and late evenings. We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.
Key responsibilities:
- Manage and deal with appointment bookings in a professional and efficient manner
- Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
- Support the business with a range of administrative duties
- Have a high level of attention to detail
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Show awareness of financial control within the practice and follow up with clients for outstanding payments
- Be happy to discuss financial issues with clients if needs be
- Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
- Maintain the highest professional and ethical standards
- Make sure communication is to a high standard with referring vets and colleagues
- Ensure that a high standard of client care is maintained at all times within the team
- Work closely with your vet and neighbouring branches
- Serving customers and taking payments, advising customers on products and services
- Banking duties
Essential Skills, knowledge and Experience:
- A proactive, positive attitude
- Adapt well to learning a new system if no previous experience
- Excellent communication skills, both verbal and written
- Highly motivated to provide excellent service to clients and the practice
- Works well within a team and be a positive member of the team
- Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace
- Professional approach to work
- Excellent administration, organisational and time management skills with excellent attention to detail
- Excellent IT skills - Microsoft (Outlook, Word and Excel)
What we offer:
- 5 weeks holiday + bank holidays + Birthday Leave
- External CPD funded
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme, Recruitment referral reward scheme
Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role, please contact our Talent Acquisition team.
Hospital Layout, Shift Patterns and Availability:
The Village Vet Hampstead hospital is comprised of four-floors, including full diagnostic facilities, an on-site laboratory, ICU, separate cat and dog wards and a full theatre suite, operating 24 hours. Due to the needs of a 24hr hospital and its patients, the CCA team work a rotation between early, middle and late starting shifts (both on weekdays and weekends). Your rota will include a weekend shift (consecutive Saturday & Sunday) on rotation with the other CCA team members. Only candidates who are flexible to work both early starts (7:30/8:30am) and late finishes (8pm) will be considered. Special consideration will be given to applicants who are available to work up to 10pm (open to discussion). Please be mindful that the site was previously a collection of private residences and therefore the layout is centred around multiple sets of stairs.
Client Care Assistant employer: Linnaeus Group
Chess Veterinary Clinic is an exceptional employer, offering a supportive work culture that prioritises professional development and mentorship for its veterinary team. Located in the picturesque areas of Rickmansworth and Chorleywood, the clinic provides a balanced 40-hour rota, allowing for a fulfilling work-life balance while engaging in diverse surgical and consultative cases. With state-of-the-art facilities and a commitment to clinical excellence, this role presents a unique opportunity for growth and innovation in veterinary care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Linnaeus Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Linnaeus Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Care Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Linnaeus Group:Your cover letter is your chance to shine! Tell us why you want to work at Linnaeus Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Linnaeus Group!
How to prepare for a job interview at Linnaeus Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
