At a Glance
- Tasks: Assist tenants with maintenance issues via phone and email, coordinating repairs.
- Company: Join Linley and Simpson, a leading lettings agency with a strong community focus.
- Benefits: Enjoy discounts, wellness resources, extra holiday days, and professional development support.
- Other info: Diversity and inclusion are key values; all backgrounds are welcome to apply.
- Why this job: Be part of a dynamic team that values your growth and offers a fun workplace culture.
- Qualifications: Customer service experience is preferred; training provided for the right candidates.
The predicted salary is between 20000 - 25000 £ per year.
Welcome to Linley and Simpson, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Due to continue expansion, we're happy to offer you an exciting opportunity to join our dynamic team as a Maintenance Coordinator. This is a full-time, permanent position located in Horsforth, Leeds. The salary ranges from £26,000 to £28,000pa depending on experience plus annual bonus. Let's talk about the role. It involves:
- Dealing with tenants, over the telephone and via email, who have a maintenance issue with their property.
- You will identify the problem and assess if it requires a contractor to visit or if it is user error.
- You will be liaising with landlords, tenants and contractors to facilitate a prompt and professional approach to repairs and maintenance keeping all parties fully informed at all times and obtaining all necessary consents.
We're not just looking for someone who fits our team, we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Self-motivated, well organised and you will have experience of working within a customer service environment where you are reactive to customer’s needs
- Great administrative skills and attention to detail.
- IT Literacy
- Problem solving skills
- Ideally someone who has previous experience in a similar role, however it is not essential but a basic knowledge of household maintenance issues, will be an advantage, but not essential as a full structure training programme will be given to inexperienced candidates with the right qualities!
At Linley and Simpson, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At Linley and Simpson, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you.
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Maintenance Coordinator in Horsforth employer: Linley And Simpson
Linley And Simpson is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in the vibrant community of Pudsey, our team enjoys excellent perks such as discounts, counselling sessions, and dedicated support for career development, making it a rewarding place to build a meaningful career in property management.
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Coordinator in Horsforth
✨Tip Number 1
Familiarise yourself with common household maintenance issues. Understanding basic problems like plumbing leaks or electrical faults can help you communicate effectively with tenants and contractors, showcasing your proactive approach.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves dealing with tenants over the phone and via email, being able to handle queries with empathy and professionalism will set you apart from other candidates.
✨Tip Number 3
Network within the property management community. Engaging with professionals in the field can provide insights into the role and may even lead to referrals, increasing your chances of landing an interview.
✨Tip Number 4
Demonstrate your organisational skills. As a Maintenance Coordinator, you'll need to manage multiple tasks simultaneously, so showcasing your ability to prioritise and stay organised during any interactions can make a strong impression.
We think you need these skills to ace Maintenance Coordinator in Horsforth
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and required skills for the Maintenance Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and administrative roles. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific qualities they are looking for, such as IT literacy and attention to detail, and provide examples of how you embody these traits.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Maintenance Coordinator role.
How to prepare for a job interview at Linley And Simpson
✨Show Your Customer Service Skills
As a Maintenance Coordinator, you'll be dealing with tenants and landlords regularly. Highlight your experience in customer service during the interview, showcasing how you've effectively handled customer queries or complaints in the past.
✨Demonstrate Problem-Solving Abilities
The role requires identifying maintenance issues and determining the best course of action. Prepare examples of situations where you've successfully solved problems, especially in a fast-paced environment, to illustrate your critical thinking skills.
✨Familiarise Yourself with Basic Maintenance Knowledge
While prior experience isn't essential, having a basic understanding of household maintenance issues can set you apart. Brush up on common maintenance problems and solutions to show your proactive approach and willingness to learn.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, or specific challenges the Maintenance Coordinator faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
