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- Tasks: Assist tenants with maintenance issues and coordinate repairs with landlords and contractors.
- Company: Join Linley and Simpson, a leading lettings and estate agency network.
- Benefits: Enjoy competitive pay, discounts, wellbeing resources, and career development opportunities.
- Other info: Full training provided, plus a fun team culture with company socials.
- Why this job: Make a difference in people's lives by ensuring their homes are well-maintained.
- Qualifications: Customer service experience and strong organisational skills are key.
The predicted salary is between 25000 - 25000 £ per year.
Linley and Simpson, part of Lomond, is a leading network of lettings and estate agencies. We have 23 offices and over 350 staff assisting customers. We are looking for a Maintenance Consultant for a full‑time, permanent position in Horsforth. The salary is £25,000 per year.
Responsibilities
- Deal with tenants over the telephone and via email regarding maintenance issues.
- Identify the problem and assess whether a contractor is required or if the issue is a user error.
- Liaise with landlords, tenants and contractors to facilitate a prompt, professional repair and maintenance process, keeping all parties fully informed and obtaining all necessary consents.
Qualifications
- Self‑motivated, well organised and experienced in a customer‑service environment.
- Excellent administrative skills and attention to detail.
- IT literacy.
- Previous experience in a similar role is an advantage; basic knowledge of household maintenance issues is sufficient as a full training programme will be provided for candidates with the right qualities.
Benefits
- Smart spending app with discounts at over 900 retailers and wellbeing resources.
- Employee Assistance Programme offering free counselling support.
- Smart Tech Scheme for gadgets and appliances.
- Cycle2Work Scheme to reduce carbon footprint.
- Enhanced family‑friendly leave for maternity, paternity, adoption and IVF.
- Competitive base pay with incentive commission and performance bonuses.
- Celebration of loyalty with special days and anniversaries.
- Employer‑contributed pension scheme.
- Funding for professional qualifications and career development.
- Company socials to foster teamwork and enjoyment.
Maintenance Consultant employer: Linley and Simpson
Contact Detail:
Linley and Simpson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Consultant
✨Tip Number 1
Get to know the company! Research Linley and Simpson, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with tenants and contractors, being clear and friendly is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past where you've dealt with tricky situations. This will help you demonstrate that you're the right fit for handling maintenance issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Maintenance Consultant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Maintenance Consultant role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Show Off Your Communication Skills: Since you'll be dealing with tenants, landlords, and contractors, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would handle these interactions professionally.
Highlight Your Organisational Skills: Being well-organised is key for this role. In your application, mention any experiences where you've successfully managed multiple tasks or projects. This will help us see how you can keep everything running smoothly in a busy environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process. Plus, it’s super easy!
How to prepare for a job interview at Linley and Simpson
✨Know Your Stuff
Familiarise yourself with common household maintenance issues. Even if you haven't worked in a similar role before, having a basic understanding will help you communicate effectively during the interview.
✨Show Off Your Customer Service Skills
Since this role involves dealing with tenants and landlords, be ready to share examples of how you've successfully handled customer queries or complaints in the past. Highlight your communication skills and ability to stay calm under pressure.
✨Be Organised
Demonstrate your organisational skills by preparing for the interview. Bring along any necessary documents, like your CV and references, and have a list of questions ready to ask about the role and the company.
✨Emphasise Teamwork
This position requires liaising with various parties, so it's important to show that you can work well in a team. Share experiences where you've collaborated with others to achieve a common goal, especially in a customer service context.